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Terms & Conditions

ArrivalGuides

  • Terms & Conditions
    Below are general terms of use for ArrivalGuides.com and our services.
    1. Agreement to be Legally Bound by Terms

    This Agreement (the “Agreement”) represents a legally binding, contractual agreement between you (“you”) and 1958331 Alberta Inc. (“ArrivalGuides.com”, “us”, “our” or “we”) with respect to your use of the ArrivalGuides.com portal (“Website”). By using the Website, and/or any ArrivalGuides.com brands, apps, sharing tools, products and Services, you are: (i) representing that you have reached the legal age of majority in your jurisdiction of residence; (ii) indicating your acceptance of, and agreement to be legally bound by, all of the terms and conditions of this Agreement, as they govern your access to and use of the Website and any Services, products, materials, or information available on or through the Website; and (iii) agreeing to comply with all applicable laws and regulations as they may change from time to time. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO ACCESS OR OTHERWISE USE THE WEBSITE. We suggest you print a copy of these Terms for your records.

    2. General

    ArrivalGuides.com is not only a travel booking portal. ArrivalGuides.com is a patent pending collaborative trip planning and booking platform powered by leading travel suppliers that facilitate bookings for Flights, Cars, Hotels, Packages, Tours and Cruises & Excursions. ArrivalGuides.com works with its suppliers to help their users avail a multitude of travel options at their fingertips.

    ArrivalGuides.com does not itself provide, sell or book travel services. Rather, it serves as a portal through which users are able to book travel services directly with leading travel suppliers, including tour operators, travel agents and ArrivalGuides Travel Servicess, collectively, “Third Party Suppliers”. All payments for bookings and bookings / reservations are managed through our Third Party Suppliers via their supplier booking engines.

    All results available through such Third Party Supplier booking engines for travel options searched by users are managed by the respective Third Party Suppliers and not by ArrivalGuides.com. ArrivalGuides.com is not responsible for and doesn’t guarantee the accuracy, comprehensiveness, omissions and inclusions in any results available through any supplier booking engine. Third Party Suppliers may have their own terms and conditions and privacy policies that apply to the travel services they provide and may require you to agree to their terms and policies as a condition of receiving their services. ArrivalGuides.com encourages you to read the respective supplier terms and conditions and policies before booking your travel/travel services.

    3Sharing Your Travel Content, Trip Settings, Docs and Information

    ArrivalGuides.com permits you to create and administer a trip description, content and information and invite other users to join it. You can control how your trip description, content and information is shared through your ‘manage trip’ settings. The ‘Private’ trip setting prevents people you have invited on your trip from inviting any further users. The ‘Open’ trip setting allows your invitees to invite other users. By default, all ArrivalGuides.com trips are set to “open”. Users may change their trip settings before inviting other users on the trip, and at any other point in their trip planning process. Other users invited on your trip will be able to see the travel services you have booked, with an exception of eDocs (booking related documents, supplier invoices etc.). Any eDocs are provided to users performing the respective bookings and can be shared by them with other users on the same trip through eDocs.

    In addition:
    1. By inviting users to your trip, you acknowledge that they will receive an invite with a URL link to join your trip. This invitation will be sent by you and will identify you.
    2. Any saved and or booked information or ideas will be shared with invitees to your trip and will be visible to all users on that trip.
    3. By Inviting users to your trip, you acknowledge and accept responsibility for sharing your trip details and trip data with all invitee(s).
    4. You may only invite users who are your friends and with whom you have had direct voluntary two way communications, and with whom it is reasonable to conclude you have a personal relationship considering shared interests, experiences, opinions and other relevant factors, or who are your family members related by marriage, a common-law partnership, or parent-child relationship, and with whom you have had direct voluntary two way communications. Such friends and family are referred to as “persons you know” in the remainder of this Agreement.
    5. By inviting other users to collaborative travel, trip planning, comparison, organizing, sharing and travel search options; you represent and warrant that you know them.
    4User Content
    1. For any and all content you share or post to the Website or otherwise provide to ArrivalGuides.com, for example photos, videos, or posted content (“User Content”), you specifically grant us the following rights and licence: you grant us an irrevocable, perpetual, non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, run, copy, publicly perform or display, distribute, modify, translate, and create derivative works of any User Content that you post on or in connection with ArrivalGuides.com. Further, you waive all moral rights in and to all User Content that you post on, upload or otherwise submit to or through, the Website in favour of ArrivalGuides.com and anyone authorized by ArrivalGuides.com to reproduce or otherwise use such materials. For greater certainty and the avoidance of any doubt, this means that, among other things, ArrivalGuides.com has the right to use any and all User Content including without limitation any ideas you submit, in any manner, without any notice or obligation to you whatsoever. For greater certainty and the avoidance of any doubt, none of the User Content you post on, upload or otherwise submit to or through, the Website will be deemed confidential. You understand that we may use your User Content, including any feedback or suggestions without any obligation to compensate you for them.
    2. If you delete your User Content from the website, you understand that removed content may persist in backup copies for a reasonable period of time.
    3. When you use an application on our Website, such as a social share function, the application may ask for your permission to access your content and information as well as content and information that others have shared with you.
    4. If you choose to publish content or information using a social share or similar setting or post information to an “open” trip, it means that you are allowing everyone, including people off of ArrivalGuides.com, to access that information (i.e., your name, trip details and profile picture). ArrivalGuides.com cannot control and is not responsible for how any third parties use information you choose to share in this manner. You assume all risks associated with any content you submit or post – including, but not limited to, any third party’s reliance on its quality, accuracy, or reliability, or any disclosure of information in your content that makes you or others personally identifiable. You hereby agree that ArrivalGuides.com has no responsibility or liability whatsoever for any such activities. You also agree and understand that your content is not sponsored or endorsed by ArrivalGuides.com, and you will not imply that your content is in any way sponsored or endorsed by ArrivalGuides.com. Please consider carefully what content you choose to share.
    5. You hereby agree that you shall not use the Website to upload, post, communicate or otherwise submit or transmit through, or to, the Website any content that as may be determined by ArrivalGuides.com in its sole and absolute discretion:
      1. May degrade, tarnish, disparage, or deprecate ArrivalGuides.com, and/or any of its products or services, including without limitation the Website and/or the public image or standing in the community of ArrivalGuides.com or any of its affiliates;
      2. is deemed to be defamatory, trade libelous, pornographic or obscene;
      3. is deemed to contain, depict, include, discuss or involve, without limitation, any content that is or could be considered inappropriate, unsuitable or offensive or that could constitute hate speech, threaten any person; incites violence; or contains nudity or graphic or gratuitous violence;
      4. contains any reference to or likeness of any identifiable third parties, unless consent has been obtained from each such individual and his/her parent/legal guardian if he/she is under the legal age of majority in his/her jurisdiction of residence;
      5. contains anyone's identification documents or sensitive financial or personal information;
      6. contains any content related to alcohol, dating or other mature content (including advertisements);
      7. infringes, or might infringe, the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of other persons or entities, or give rise to any claims whatsoever;
      8. contains any viruses, trojan horses, time bombs, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; and/or
      9. contains (in any format or media) any music, logos, trade-marks or other copyrighted materials (including, but not limited to, photographs, pictures, texts and lyrics) unless you have first obtained all necessary consents and permissions from the owner or owners of such materials.
    6. We can remove any content or information you post on ArrivalGuides.com if we believe that it violates this Agreement or any of our other policies, or for any other reason in our sole and absolute discretion.
    7. To provide notice of allegedly infringing materials on the Website, please contact us at: hereforyou@arrivalguides.com
    5User Conduct and Safety
    1. Each user is responsible for the use of the ArrivalGuides.com Website and Services. You are responsible for your use of the Services for collaborative trip planning and bookings and at the same time are responsible for the consequences of inviting other users to such trips. ArrivalGuides.com aims at creating a fun travel experience. Users are responsible for accepting only invites from other users they know. You may not do any of the following while accessing or using the Website and/or Services:
      1. access, tamper with, or use non​public areas of the Website and/or Services, ArrivalGuides.com’s computer systems, or the technical delivery systems of ArrivalGuides.com’s Third Party Suppliers;
      2. probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;
      3. access or search or attempt to access or search the Website and/or Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by ArrivalGuides.com (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with ArrivalGuides.com. Scraping the Services without the prior consent of ArrivalGuides.com is expressly prohibited;
      4. forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Website and/or Services to send altered, deceptive or false source​identifying information;
      5. interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail​bombing the Website and/or Services, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Website and/or Services
      6. use, copy, modify, download or transfer a Website or any component of a Website (including, without limitation, the Website Content), in whole or in part, except as expressly provided in this Agreement;
      7. (a) reverse engineer, disassemble, decompile, or translate the Website or any component of the Website (including, without limitation, the Website Content); (b) attempt to derive the source code of the Website or any component of the Website (including, without limitation, the Website Content); (c) create any derivative work from the Website or any component of the Website; and/or (d) authorize or assist any third party to do any of the foregoing;
      8. rent, lease, loan, resell, or otherwise distribute the Website or any component of the Website;
      9. remove or alter any proprietary notice or legend regarding ArrivalGuides.com’s, or any third party’s, proprietary rights in the Website or any component of a Website.
    2. While we seek to provide a safe experience on our Website, we cannot guarantee it and cannot control the actions of our users. We require all users of our Website to comply with the following rules:
      1. You will only invite users you know to your collaborative trips.
      2. You will only use supplier booking engines to perform search, save and booking functions.
      3. You will not post unauthorized commercial communications (such as spam) or unlawful multi-level marketing, such as a pyramid scheme, on ArrivalGuides.com.
      4. You will not collect users' content or information, or otherwise access ArrivalGuides.com, using automated means (for example robots, harvesting bots, spiders, or scrapers) without our prior written permission.
      5. If you collect information from users, you will: obtain their consent, make it clear you (and not ArrivalGuides.com) are the one collecting their information, and post a privacy policy explaining what information you collect and how you will use it.
      6. You will not bully, intimidate, or harass any other person.
      7. You will not use ArrivalGuides.com to do anything unlawful, misleading, malicious, or discriminatory.
      8. You will not solicit login information or access an account belonging to someone else.
      9. You will not do anything that could disable, overburden, or impair the proper working or appearance of ArrivalGuides.com, such as a denial of service attack or interference with page rendering or other ArrivalGuides.com functionality.
      10. You will not facilitate or encourage any violations of this Agreement or any of our other policies.
      11. You will not post any User Content or take any action on ArrivalGuides.com that infringes or violates someone else's rights or otherwise violates the law.
      12. You will comply with all applicable laws when using or accessing our Website and Services
    6Registration, Communication and Account Security
    When you register an account on the Website, you agree:
    1. You may create an account using your Facebook / Google+ accounts or by using an email id for account creation purposes.
    2. You will not provide any false information on ArrivalGuides.com, or create an account for anyone other than yourself without our prior written permission. You will keep your account information, including any contact information, accurate and up-to-date.
    3. We may disable your account if you violate any provision of this Agreement, for example, if you post User Content that violates the rights of any third party. If we disable your account, or otherwise terminate your access to the Website, you will not create another account or try to use the Website without our written permission.
    4. You will not use ArrivalGuides.com if you are under 13. Users who under the age of majority in their jurisdiction of residence must have their parent/legal guardian agree to these terms on their behalf.
    5. You will not use ArrivalGuides.com if you are a convicted sex offender for which a pardon has not been granted.
    6. You are solely responsible for any and all activities which occur under your account. You will not share your password or let anyone else access your account, or do anything else that might jeopardize the security of your account. It is your sole and absolute responsibility to keep your password and other account information confidential and secure. In the event that your password and other account information are used without your consent or that you discover any other breach of security, you agree to promptly notify us. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your account after you have reported a breach of security to us.
    7. You are solely responsible for the accuracy of all information that you provide to ArrivalGuides.com. In the event that you do not provide or update such information, or ArrivalGuides.com has reasonable grounds to suspect that you have not provided or updated such information, ArrivalGuides.com shall have the right, in its sole and absolute discretion, to prevent you from using the Website and/or the Services.
    8. By creating an account on ArrivalGuides.com, you are agreeing to allow ArrivalGuides.com and the applicable Third Party Suppliers contact you by email, phone by notifications on the Website when necessary regarding your trip and booking related conversations and by emails.
    9. ArrivalGuides.com also reserves the right to send you periodic communication on account updates, service announcements and administrative messages from time to time.
    10. If you subscribe to ArrivalGuides.com promotions and marketing messages, we also reserve the right to send you such communication as opted in by you. You may unsubscribe from emails pertaining to these alerts at any time by clicking the unsubscribe link at the bottom of these emails.
    7ArrivalGuides.com Intellectual Property

    The Website consists of various graphics, texts, icons, buttons, videos, audio and other files, images, designs, texts, trade-marks, brand names, software and other materials (collectively, the “Website Content”) that have been provided by ArrivalGuides.com and/or other individuals or entities. All such Website Content is owned by ArrivalGuides.com and/or the applicable third party. You hereby acknowledge that the Website and each component of a Website (including, without limitation, the Website Content) are protected to the fullest extent permitted by applicable law – including, but not limited to, copyright, trade-mark, patent and all other applicable intellectual property and other laws.

    Your use of a Website and/or any Website Content does not grant or transfer to you any ownership or other rights in the Website or any component of the Website (including, without limitation, the Website Content), and except as expressly provided, nothing herein or within a Website or any component of a Website (including, without limitation, the Website Content) shall be construed as conferring on you or any other person or entity any license under any of ArrivalGuides.com’s or any third party’s intellectual property or other rights. Any rights not expressly granted to you in this Agreement are expressly reserved by ArrivalGuides.com. You will not use our Website Content, copyrighted material, or trade-marks or any confusingly similar marks, except with our prior written permission.

    For greater certainty and the avoidance of any doubt, you agree that you will not take any action that is inconsistent with ArrivalGuides.com’s ownership of the Website and/or ArrivalGuides.com’s ownership of, or any third party’s ownership of, any Website Content.

    8Your Licence to use the Website

    Upon your acceptance of the terms and conditions of this Agreement, you will be permitted to use the Website. Subject to the terms and conditions in this Agreement, ArrivalGuides.com hereby grants you a limited, non-sublicenseable, non-assignable, non-exclusive, non-transferable and fully revocable license to use the Website Content for your own use and in the manner set out in these terms and on the Website (provided all original copyright, trade-mark and other notices are preserved in their original form). This limited license does not include any rights not specifically enumerated herein. You agree that you shall not take or permit any action with respect to the Website or any component of the Website (including, without limitation, the Website Content) that is not expressly authorized under this limited licence. Your limited license to use the Website and the Website Content is automatically revoked upon termination or expiration of this Agreement (whichever occurs first).

    9Mobile Access
    1. If you access our Website or Services on a mobile device, please be aware that your carrier's normal rates and fees, such as text messaging and data charges, will still apply.
    2. In the event you change or deactivate your mobile telephone number, you will update your account information on ArrivalGuides.com within 48 hours.
    3. You provide consent and all rights necessary to enable users to sync (including through an application) their devices with any information that is visible to them on ArrivalGuides.com.
    10Our Policy Towards Children

    Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.

    11Payment Terms

    If you make a payment to a Third Party Supplier, you agree to the payment terms of that Third Party Supplier. Please note, that ArrivalGuides.com does not itself collect monies or payments from Users, all sums are collected by our Third Party Suppliers. If you have entered a transaction with a Third Party Supplier, that Third Party Supplier may reach out to you by email / phone to gain more information on the credit card being used and to help ensure that you are protected against frauds, scams and any other unauthorized usage on your credit card or methods of payment.

    12Amendments

    ArrivalGuides.com may at its sole discretion modify any of these Terms and Conditions. In the event these Terms and Conditions are modified, we will post the changes to this Agreement at least thirty (30) days before the amendment comes into effect, and will indicate at the top of this page the date this Agreement was last revised. If you have registered an account, we may provide you notice at least 30 days before the amendment comes into effect, using any contact information you have provided to us, setting out the new clause, or the amended clause and how it read formerly, and the date on which the change will come into effect. You may refuse the amendment and rescind, or cancel your participation in the account and any further use of our Website and Services without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than 30 days after the amendment comes into force, using the information in the notice.

    13Termination

    If you violate the letter or spirit of this Agreement, or otherwise create risk or possible legal exposure for us, we can stop providing all or part of ArrivalGuides.com, including without limitation the Website and the Services to you. We may notify you by email or at the next time you attempt to access your account. You may also delete your account or disable your account at any time. In all such cases, this Agreement shall terminate, but the all existing provisions will continue to apply. If you no longer access Website but have not deleted all data from us, this Agreement will apply until you delete the data.

    14Governing Law

    For users who are not individuals resident in Quebec, you will resolve any claim, cause of action or dispute (“claim”) you have with us arising out of or relating to this Agreement or ArrivalGuides.com exclusively in Ontario, Canada, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims. The laws of the Province of Ontario will govern this Agreement, as well as any claim that might arise between you and us, without regard to conflict of law provisions. For users who are individuals resident in Quebec, you will resolve any claim you have with us arising out of or relating to this Agreement or ArrivalGuides.com exclusively in Quebec, Canada, and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims. The laws of the Province of Quebec will govern this Agreement, as well as any claim that might arise between you and us, without regard to conflict of law provisions.

    15Indemnification

    If anyone brings a claim against us related to your actions, content or information on ArrivalGuides.com, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim. You agree to release, indemnify and hold 1958331 Alberta Inc., Snowstorm Technologies Inc, and each of their respective parents, subsidiaries, affiliates, and the officers, directors, employees, agents and representatives of each of them (collectively, the " ArrivalGuides.com Entities") harmless from any and all claims, losses, liabilities, damages, suits, actions, costs, penalties and demands arising out of or relating, directly or indirectly, to: (i) your access to and/or use of a Website or any component of a Website (including, without limitation, the Website Content), (ii) your violation of any of the terms and conditions of this Agreement; and/or (iii) the infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity. You agree that ArrivalGuides.com may assume the exclusive defense and control of any matter for which you are required to indemnify ArrivalGuides.com and you agree to cooperate, at your cost, with our defense of these claims. You agree not to settle any matter without the prior written consent of ArrivalGuides.com.

    16Disclaimer

    Although we provide rules for user conduct, we do not control or direct users' actions on ArrivalGuides.com and are not responsible for the content or information users transmit or share on ArrivalGuides.com. We are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise objectionable content or information you may encounter on ArrivalGuides.com. We are not responsible for the conduct, whether online or offline, of any user of ArrivalGuides.com.

    WE TRY TO KEEP ARRIVALGUIDES.COM UP, BUG-FREE, AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE PROVIDING ARRIVALGUIDES.COM “AS IS” AND “AS AVAILABLE” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT ARRIVALGUIDES.COM WILL ALWAYS BE SAFE, SECURE OR ERROR-FREE OR THAT ARRIVALGUIDES.COM WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS OR IMPERFECTIONS. ARRIVALGUIDES.COM IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, SUPPLIERS AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES. ARRIVALGUIDES.COM ASSUMES NO LIABILITY ARISING FROM ANY MATERIAL OR IMMATERIAL BREACH OF CONFIDENTIALITY, SHARING, COLLABORATION, EXCHANGES, CHAT AND ANY OTHER MEANS OF COMMUNICATION NOT ONLY INVOLVING CONVERSATIONS BUT ALSO INVOLVING FILES AND INFORMATION SHARED FOR TRAVEL PURPOSES. ARRIVALGUIDES.COM MAKES NO REPRESENTATION OR WARRANTY THAT: (I) THE WEBSITE OR ANY COMPONENT OF THE WEBSITE WILL BE COMPATIBLE WITH YOUR COMPUTER, MOBILE OR OTHER DEVICE AND/OR SOFTWARE; (II) THE WEBSITE OR ANY COMPONENT OF THE WEBSITE WILL BE AVAILABLE OR WILL FUNCTION WITHOUT INTERRUPTION OR ERROR; (III) THE USE OF THE WEBSITE OR ANY COMPONENT OF THE WEBSITE, INCLUDING, WITHOUT LIMITATION, THE BROWSING AND DOWNLOADING OF ANY INFORMATION OR MATERIAL, WILL BE FREE OF ANY VIRUSES, TROJAN HORSES, WORMS OR OTHER DESTRUCTIVE, INTRUSIVE OR DISRUPTIVE COMPONENTS; (IV) THE TRANSMISSION OF INFORMATION TO AND FROM THE WEBSITE WILL BE SECURE; OR (V) THE USE OF THE WEBSITE OR ANY COMPONENT OF THE WEBSITE WILL NOT CAUSE ANY DAMAGE TO YOUR COMPUTER, MOBILE OR OTHER DEVICE, SOFTWARE OR ELECTRONIC FILES.

    ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE WEBSITE ARE OFFERED ONLY IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR SALE. THE INFORMATION AVAILABLE ON THE WEBSITE IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ARRIVALGUIDES.COM ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD​WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

    WITHOUT LIMITING ANY OTHER PROVISION(S) OF THIS AGREEMENT, YOU ACKNOWLEDGE AND AGREE THAT ARRIVALGUIDES.COM HAS NO OBLIGATION WHATSOEVER UNDER THIS AGREEMENT OR OTHERWISE TO CORRECT ANY DEFECTS OR ERRORS IN THE WEBSITE, REGARDLESS OF WHETHER YOU INFORM ARRIVALGUIDES.COM OF SUCH DEFECTS OR ERRORS OR ARRIVALGUIDES.COM OTHERWISE IS, OR BECOMES AWARE OF, SUCH DEFECTS OR ERRORS.

    COMMENTS OR OPINIONS EXPRESSED ON THE WEBSITE ARE THOSE OF THE RESPECTIVE USERS ONLY. COMMENTS OR OPINIONS EXPRESSED ON THE WEBSITE DO NOT NECESSARILY REPRESENT OR REFLECT THE VIEWS OF ARRIVALGUIDES.COM. THE ARRIVALGUIDES.COM ENTITIES ARE NOT RESPONSIBLE FOR, AND DISCLAIM ALL LIABILITY IN RELATION TO, ANY AND ALL USER CONTENT POSTED, UPLOADED OR OTHERWISE SUBMITTED TO OR THROUGH THE WEBSITE.

    17Limitation of Liability

    IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ARRIVALGUIDES.COM ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID ARRIVALGUIDES.COM, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE ARRIVALGUIDES.COM ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

    18Definitions
    1. By “Services” we mean the features and services we make available and associated with this Agreement, including through (a) our websites at www.arrivalguides.com, and any other ArrivalGuides.com branded or co-branded websites (including sub-domains, international versions, widgets, and mobile versions) we associate with this Agreement; (b) our Website and platform; (c) any comment buttons, trip social share, invite friends, collaboration, text, voice and video chat functions and other similar offerings; and (d) other media, brands, products, services, software (such as a toolbar), devices, booking engines, or networks now existing or later developed and associated with this Agreement. ArrivalGuides.com reserves the right to designate, in its sole discretion, that certain of our brands, products, or services are governed by separate terms and not this Agreement.
    2. By "platform" we mean a set of APIs and services (such as content) that enable others, including application developers and website operators, to retrieve data from ArrivalGuides.com or provide data to us. It also includes a set of API’s that can enable users to perform all travel planning and booking related actions with Third Party Suppliers on the Website.
    3. The Trip Admin is the user who starts a trip. Invitees are users who are invited by the Trip Admin or by other invitees on a Trip.
    4. A Supplier Booking Engine is a search engine that allows ArrivalGuides.com users (trip admins / creators / invitees) to search, select and book from various travel options globally from Third Party Suppliers.
    5. Third Party Suppliers are third party travel providers or travel agencies specializing in flights, cars, hotels, excursions, cruises, packages, tours and others who provide booking engine services and enabling ArrivalGuides users to pay and book travel. All bookings and changes to existing bookings are performed by third party travel suppliers who may reach out to the applicable ArrivalGuides.com users as and when necessary to facilitate such transactions the user has agreed to enter.
    6. By "application" we mean any application or website that uses or accesses Platform, as well as anything else that receives or has received data from us.
    7. By “trade-marks” we mean any trademarks and visuals used by ArrivalGuides.com on the site or in any communication.
    8. By “patents” we mean any patent pending or patented processes, workflows, designs or technology created by Snowstorm Technologies Inc. and used by ArrivalGuides.com
    19Miscellaneous
    1. This Agreement makes up the entire agreement between the parties regarding ArrivalGuides.com, and supersedes any prior agreements.
    2. If any portion of this Agreement is found to be unenforceable, the remaining portion will remain in full force and effect.
      1. If we fail to enforce any of this Agreement, it will not be considered a waiver of such portion by us. Any waiver of this Agreement by us must be made in writing and signed by us.
      2. You will not transfer any of your rights or obligations under this Agreement to anyone else without our prior written consent.
      3. All of our rights and obligations under this Agreement are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
      4. Nothing in this Agreement shall prevent us from complying with the law.
      5. This Agreement does not confer any third party beneficiary rights.
      6. We reserve all rights not expressly granted to you.
  • Privacy Policy
    Privacy Policy

    This Privacy Policy defines basic principles surrounding the privacy of users and others who interact with ArrivalGuides.com, as well as ArrivalGuides.com brands, apps, sharing tools, products and services, which we call the “ArrivalGuides.com Services” or “Services”.

    By using or accessing the ArrivalGuides.com Services, or by otherwise providing ArrivalGuides.com with your personal information, you agree to this Privacy Policy, as updated from time to time. If you do not agree with any terms of this Privacy Policy, please do not use this Website, the Services or submit any personal information to ArrivalGuides.com

    Your privacy is very important to us. We designed our data policies make important disclosures about how you can use ArrivalGuides.com to share travel with others and how we collect and can use your content and information. We encourage you to read this Privacy Policy, and to use it to help you make informed decisions.
    ArrivalGuides.com reserves the right to modify this Privacy Policy at any time. We will reflect any such modifications to this Privacy Policy on our Website and will indicate the date this Privacy Policy was last amended. Your continued access to and/or use of the Website after any such changes constitutes your acceptance of, and agreement to be legally bound by, this Privacy Policy, as revised. Please periodically review this Privacy Policy so that you know what personal information we collect, how we use it, and with whom we may share it.

    1Data Policy – Information we collect about you and how we use it

    Personal information is information about an identifiable individual, such as your name, address, telephone number, email address or payment information. When you register and/or seek to book travel services with a Third Party Supplier via our Website we collect personal information which helps us provide the Services you are requesting. This personal information is shared with the applicable Third Party Suppliers where a booking has been requested by you. For example, if you seek to book a flight, the applicable Mystifly will receive information relevant to booking the flight.

    We may use the personal information you provide to contact you, provide Services to you and to customize your user experience on our Website. We may use your information to operate our Website in accordance with its terms and conditions, to facilitate, complete or confirm, any transactions you choose to make using the Website, to improve our Website and Services, to respond to your questions or inquiries, to carry out other purposes that are disclosed to you and to which you consent, and carry out any other purpose permitted or required by law. We keep your information confidential and generally only use your information within ArrivalGuides.com and Third Party Suppliers of the Website in accordance with this Privacy Policy.

    When you use our Services, we may receive information (“Log Data”) such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our Websites, sign into our Services, interact with our email notifications, use your account to authenticate to a third-party website or application, or visit a third-party service that includes a ArrivalGuides.com button or widget. We may also receive Log Data when you click on, view or interact with links on our Services, including links to third-party applications, such as when you choose to install another application through ArrivalGuides.com. ArrivalGuides.com uses Log Data to provide, understand, and improve our Services, to make inferences, like what topics you may be interested in, and to customize the content we show you, including ads. If not already done earlier, we will either delete Log Data or remove any common account identifiers, such as your username, full IP address, or email address when it is no longer needed for the purposes for which it was collected.

    2Cookies

    Like many websites, we use cookies and similar technologies to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles. A cookie is a small data file that is transferred to your computer or mobile device. ArrivalGuides.com may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services. Although most web browsers automatically accept cookies, some browsers’ settings can be modified to decline cookies or alert you when a website is attempting to place a cookie on your computer. However, some Services may not function properly if you disable cookies. We honor the Do Not Track browser option to give you control over how your website visits are used to personalize your ArrivalGuides.com experience and ads.

    3How we Disclose Personal Information

    We may transfer your personal information to third party service providers that assist us with carrying out the purposes identified in this Privacy Policy. We reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed. We may also use, or disclose your personal information to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property. Lastly, we may disclose your personal information for any other purpose to which you consent.

    4Security

    We protect your Personal Information by maintaining physical, organizational and technological safeguards intended to help protect against unauthorized use, disclosure or access. Personal Information may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law. Personal information we collect is maintained at Toronto, Ontario.

    The data stored by ArrivalGuides.com is at rest within Canada and all ArrivalGuides.com services hosted in cloud data centres within Canada. Third Party Suppliers with whom you conduct transactions may hold data in other regions/countries: for more information you must consult the terms and conditions and privacy policy of any Third Party Suppliers with whom you transact.

    5Access and Rectification

    You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to us and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with an explanation of why it is not possible to grant access to your personal information.

    6Children and Parents

    Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us using the information below. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child’s account.

    7Children and Parents

    The Website may contain links to other third party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Privacy Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit.

    8Children and Parents

    If you have any questions regarding this Privacy Policy, or any personal information you have submitted to us, by contacting our Privacy Officer by emailing us at hereforyou@arrivalguides.com

  • Passport & Visa Information

    Passports/Visas/Health Requirements

    Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change).

    Certain countries do not allow entry on a oneway ticket.

    Canadian Citizens are required to present a current valid Canadian passport for entry or transit through most countries; otherwise , entry or transit may be denied. We remind you that living standards and practices at your travel destination and the conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.

    Please consult the Country Travel Reports and Tourist Visa Requirements Page found on the website of Canada Foreign Affairs and International Trade Canada at: http://www.voyage.gc.ca/preparation_information/visas-eng.asp for all entry/exit requirements, travel tips and local health information.

    Check VisaCentral to find out what type of Visa you’ll need for your International travel needs.

    Please note that many countries require that your passport be valid for a period of (a minimum) six months beyond your return date (please see the chart below for easy reference). Obtaining passports and visas may require lengthy processing times and entry to another country may be refused even if your required information and travel documents are complete. We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age (please note the restrictions below with respect to children travelling alone to Europe). If you are purchasing travel services for a customer that is not the age of majority in the applicable jurisdiction you must contact our call centre to arrange the purchase. Our contact details can be found on the right side of this page.

    Australian Visa

    If you’ve made a reservation with ArrivalGuides Travel Services, traveling to Australia, you will likely need a Visa. The type of Visa depends on your circumstances (I.e. length of stay, purpose of visit etc.). Please click here to find out what type of Australian Visa you’ll need for your trip.

    India E-Tourist Visa for International Travelers Visit https://indianvisaonline.gov.in/visa/tvoa.html to get more information on tourist visas to India and to submit your online applications.

    Indian Passport Holders

    Please ensure that you hold the proper documentation when your itinerary has a connection via USA. You MUST hold a ‘multiple-entry visa’. If proper documentation is not provided at the time of check-in, the airline reserves the right to deny boarding and the entire ticket cost will be forfeited.

    European Union Passports

    Passengers travelling to Belgium, the Czech Republic, France, Germany, Greece, Italy, the Netherlands, Portugal, Spain and Switzerland require a passport that must be valid for at least three (3) months beyond the expected date of return. Passengers without valid travel documents will be refused boarding or entry into the destination country.

    Other countries have similar requirements. For all destinations, it is the responsibility of passengers to ensure that they possess the necessary travel documents.

    Entry Requirements For United States

    The department of Homeland Security of the United States of America has introduced new laws effective January 23, 2007 governing the entry requirements to the United States by air. These new laws include mandatory passports for all travelers including Canadian and American citizens. Please ensure that your passport is valid for at least 6 months past your desired return date to ensure that there are not any delays in regards to US Immigration. Please take the time to review the website link for the Department of Homeland Security at: http://www.dhs.gov/crossing-us-borders For additional information on Canada – U.S. border regulations, please refer to the Canada Border Services Agency website at: http://www.cbsa-asfc.gc.ca/ If you have any questions about this, please do contact us and we will explain this further for you.

    1. For Travel to the following countries, Passports must be:
    2. Valid at least 1 month beyond your return date
    3. Cayman Islands
    4. Colombia
    5. Cuba
    6. Jamaica
    7. Mexico
    8. Trinidad & Tobago
    9. UK
    10. USA
    11. Valid at least 3 months beyond your return date
    12. Aruba
    13. Italy
    14. Portugal Spain
    15. Costa Rica
    16. Germany
    17. France
    18. Valid at least 6 months beyond your return date
    19. Barbados
    20. Belize
    21. Brazil
    22. Greece
    23. Haiti
    24. Honduras
    25. India
    26. Israel
    27. Liberia
    28. Margarita Island
    29. Panama
    30. Saint Kitts and Nevis
    31. San Andres
    32. Turks and Caicos
    33. Venezuela
  • Check-In Terms
    Check-In Terms

    We recommend that passengers allow plenty of time to check-in and obtain their boarding pass for their scheduled flight. ArrivalGuides Travel Services ® will not be responsible for those passengers who check-in past the airline cut off times. Failure to meet check-in times may result in denied boarding, the loss of your assigned seat selection, cancellation of your full booking and the entire fare paid being forfeited with no option of re booking. Please reconfirm check-in cut off times with the airline directly as the suggested timings are guidelines only and are subject to change without notice.

    Suggested Check in times

    Within Canada – 60--90 minutes prior to departure
    To/From US – 90--120 minutes prior to departure
    To/From International – 180--210 minutes prior to departure.

  • Credit Card Terms
    Credit Card

    You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.

    Appearance of charges on credit cards/Visa Debits

    The amount displayed for an 'Authorized Transaction' may be different from what you actually paid, as some merchants require a temporary hold be placed on additional funds. This is a common practice for many other merchants such as: gas stations, restaurants and hotels. The correct amount will display when the transaction is shown as a 'Posted Transaction'.

    The amount displayed for an 'Authorized Transaction' may be different from what you actually paid, as some merchants require a temporary hold be placed on additional funds. This is a common practice for many other merchants such as: gas stations, restaurants and hotels. The correct amount will display when the transaction is shown as a 'Posted Transaction'.

    A delay may occur between the time a transaction is settled and removed from Authorized Transactions, and when it appears in Posted Transactions.

    Some transactions may appear as both an Authorized and a Posted Transaction until settled.

    When applying a debit/visa card for payment, and in the event of a cancellation, your funds may be held up to 60days by your financial institution. We strongly recommend an alternative form of payment to avoid any inconveniences.

    If you are using a foreign or a third party credit card to make your booking, our Back Office Processing Department may contact you by email or telephone to collect more information. Since ArrivalGuides is a Canadian company, passengers using foreign credit cards may be charged a foreign transaction fee and/or currency conversion fee from their financial institute. Also note, this foreign transaction fee and/or currency conversion fee can apply to Canadian credit card holders, if the booking is made with one of our suppliers based in the US or Europe. We do not take any responsibility for foreign transaction fee and/or currency conversion fee.

    When we display a vendor booking, using another currency, our website will show the equivalent to Canadian dollar amount. The final amount that settles on your account will depend on the exchange rate that your credit card company is using. In addition, ArrivalGuides does not have any control over the foreign transaction fees charged by certain credit card companies.

  • Confirmation Terms
    Confirmation

    In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete and the fare is subject to change until a ticket is issued.

    Flight Reconfirmation

    Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.

  • Changes (Cancellation, Name, Schedule) Terms
    Fares

    Most fares are discounted fares which may have cancellation and change penalties. Many of our fares may allow changes by collecting applicable penalties and a fare difference. Most fares can be canceled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences.

    All cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice.

    All prices are in Canadian dollars unless otherwise stated. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund.

    Airline Schedule Changes

    If ArrivalGuides Travel Services is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24-48 hours prior to departure and to be safe, again on the day of departure. It will be your responsibility to reconfirm all your flight details before departure. If there has been a last minute change by your Airline directly (within 48 hours) it is no longer the responsibility of Flight Network to notify you, it is the responsibility of your operating Airline. This is mandated under TICO (The Travel Industry Council of Ontario) and why it is also suggested to reconfirm flights prior to departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.

    All affected schedule changes imposed by the Airlines will be notified by email. Any minor changes less than 30 minutes or with flight number changes will be automatically accepted on your behalf. Any changes 30 minutes to three hours prior or later from the original departure time(if it conflicts with another confirmed ticket itinerary schedule); passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email. This modification must be with the same carrier, in the same cabin for first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.

    If not acknowledged within 5 days from the receipt of the email communication, Flight Network will accept it on behalf of the passengers. We cannot guarantee that the airline will allow modification after the ticket has been reissued or revalidated by the airline.

    Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. Schedule changes delayed or advanced by 24 hours or more are subject to the next available flight or a full refund. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.

    All schedule changes are mandated by airlines directly. Airlines reserve the right to change, cancel or refund based on adjustments to their flight schedules. Flight Network assumes no responsibility for airline schedule changes, however we will do our best to provide alternate travel options if available.

    Package/Charter Schedule Changes

    All affected schedule changes imposed by the Airlines will be notified by email. Any minor changes less than 30 minutes or with flight number changes will be automatically accepted on your behalf. Any changes 30 minutes to three hours prior or later from the original departure time(if it conflicts with another confirmed ticket itinerary schedule); passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email. This modification must be with the same carrier, in the same cabin for first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.

    If not acknowledged within 5 days from the receipt of the email communication, Flight Network will accept it on behalf of the passengers. We cannot guarantee that the airline will allow modification after the ticket has been reissued or revalidated by the airline

    Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. Schedule changes delayed or advanced by 24 hours or more are subject to the next available flight or a full refund. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.

    All schedule changes are mandated by airlines directly. Airlines reserve the right to change, cancel or refund based on adjustments to their flight schedules. Flight Network assumes no responsibility for airline schedule changes, however we will do our best to provide alternate travel options if available.

    Package/Charter Schedule Changes

    The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. Please read information below regarding the procedure for ANY CHARTER AIRLINE FLIGHT SCHEDULE CHANGE.

    Any flight that departs: 0-59 minutes earlier, no notification will be provided, please check with your local airport.

    If ArrivalGuides Travel Services is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.

    No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements.
    Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites. You are encouraged to purchase the appropriate travel coverage. All purchases, once confirmed are 100% Non-Refundable/Non-Changeable.

    Cancellation / Changes

    If you need to change or cancel your travel plans‚ it is your responsibility to notify us in writing of such a request. Notifying us is not enough in many cases as we have automated software to issue many of our tickets instantly. These tickets are discount tickets‚ which have restrictions on them and may be up to 100% non–refundable and non-changeable. Therefore you should assume all reservations are non-refundable the moment you make the booking. We charge a service fee for any changes or cancellations to fares. In addition to our charges‚ most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Furthermore‚ each ticket has a minimum and maximum stay validity period. Maximum stay can range from 30days to a maximum of 12months and minimum stay can range from 2 nights to 14 nights‚ depending on the itinerary and the type of ticket sold. Changes will not be permitted where the length of the ticket is less than the minimum stay or more than the maximum stay period. Also note‚ partially used tickets become 100% nonrefundable even if only one segment of the ticket is used.

    Security Verification

    When changes or cancellations are requested by a passenger, Flight Network will confirm 2-3 steps to verification which could include: confirming booking confirmation numbers, email addresses, home address, telephone number, credit card on file and/or passenger names. If these steps to verification have been successfully answered by the passenger requesting the change or cancellation, Flight Network will complete the request for the passenger.

    Name Changes / Corrections

    If the tickets have been issued‚ please note name changes and corrections are not permitted. Once the tickets have been issued and if permitted by the airline‚ an additional fee will be assessed by ArrivalGuides Travel Services and the airline directly.

    Customers who do not appear or ‘no show’ for their flight will forfeit the entire fare paid. If you arrive at the airport late or are denied boarding you will forfeit the entire fare paid.

  • Hotel Terms
    Hotels

    2018213 Alberta Inc. (dba ArrivalGuides Travel Services) does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use‚ occupancy‚ room tax‚ excise tax‚ value added tax‚ etc) that 2018213 Alberta Inc. (dba ArrivalGuides Travel) pays to the hotel supplier in connection with your hotel reservation. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. 2018213 Alberta Inc. (dba ArrivalGuides Travel) does not act as a co-vendor with the supplier with whom we reserve your travel arrangements. Taxability and the appropriate tax rates vary greatly by location. The actual tax amounts paid to the hotel suppliers may vary from the tax recovery charge amounts‚ depending upon the rates‚ taxability‚ etc. in effect at the time of actual use of the hotel by our customers.

    Vacation Package Terms

    Vacation Package
    By completing a Vacation Package booking you have confirmed that you have read, understand and agreed to the following:

    1. All prices quoted herein are based on the supplier(s) system and are quoted in Canadian Dollars.
    2. I confirm that the spelling of all passengers names listed above are correct and correspond to the names listed on the Passport (initials are not acceptable). Please ensure the date(s) of birth; destination(s), departure dates, and hotel information are also correct. I understand that if any changes are required after this booking is made, supplier imposed charges will apply.
    3. I also agree that it is my responsibility to ensure that I/we have the appropriate documentation (Passport/Visa/ID card etc.) to gain entry to the chosen destination and for reentry upon return. For Travel outside Canada, please ensure you have a valid passport at least 6 months beyond your return date for all the passengers on file. You may also require a visa depending on the country you are visiting and your passport’s country of issue.
    4. Prices, availability, and dates during this period are subject to change as per the supplier(s) rules and regulations.
    5. Changes and/or Cancellations may result in a 100% penalty as per supplier terms and conditions plus any applicable administration fee(s).
    6. Airlines may apply additional fees for items such as checked baggage. Be sure to confirm any applicable fees with the airline or Tour Operator directly.
    7. ArrivalGuides does not assume any liability for cancelled flights, flights that are missed, or flights not connecting due to any schedule changes made by the airlines.
    8. Guests must checkin 3 hours prior to the scheduled departure time. Passports and proper travel documents will be required for check in purposes. Please contact your local Embassy and airline for proper documents required, it is YOUR responsibility to ensure you have all travel documents and Visas required for entry into the traveling country. Guests arriving less than 1.5 hour prior to the scheduled departure will be denied boarding.
    9. Purchases made with a third party credit cards(the use of a credit card that does not belong to any of the passengers on file, will be required to show the credit card to the airline and/or tour operator at time of check in. If the credit card is not presented, you may be required to purchase a new ticket at your own cost. ArrivalGuides Travel Services reverses the right to request proof of documents (back and front of card and copy of driver’s license/passport) for bookings using a third party credit card.
    10. Once the Purchase Now button is pressed, an email will be sent with additional information on how to retrieve your tickets/edocument for your travel plans. Please read this email carefully before contacting ArrivalGuides Travel Services If a per person processing fee is applicable, this amount has been added to your price and charged by ArrivalGuides Travel Services and separate charges may show on your credit card statement.
    11. All reservations are not guaranteed until ticketed or the Booking Status says CONFIRMED/OK.
    12. For full terms and conditions, please refer to the terms and conditions from the Suppliers Brochure or Airline website.
    13. By submitting your transaction online, you authorize ArrivalGuides Travel Services to process this reservation with the supplier(s) on your behalf. Please note the cost of your package will be charged to your credit card directly by the supplier(s). Additional departure taxes or airport fees may be applicable.
    14. Prices include all transportation taxes, fuel surcharges, GST, and PST. Any local taxes or charges payable to a third party in destination are not included in the total price shown.
    15. For Québec residents, prices do not include the client’s contribution to the Indemnity Fund, amounting to $1 per $1,000 of travel services purchased. Indemnity Fund charges will be added to your invoice and charged to your credit card separately

    * Note: Flight times and date changes may occur from time to time based on suppliers provided information. Once received, ArrivalGuides Travel Services will provide this information via email provided in the booking. Please ensure you check your emails for any additional information.

    Vacation edocuments

    Please click here for information about edocuments available by specific Tour Operators. Please ensure that you contact the Airline directly at least 24 hours prior to the date of your flight for any schedule changes that may have occurred and to reconfirm your flight departure times. For information in regards to your terminal and your flight reconfirmation number please visit your local airport authority for the airline phone number and departure terminals. Please ensure you are at the airport at least 3 hours prior to departure, as ArrivalGuides Travel Services will not be responsible for missed flights.

  • Canada’s New Electronic Travel Authorization (eTA)

    Effective 15 March 2016, visa­exempt foreign nationals who fly to or transit through Canada will need an Electric Travel Authorization (eTA). Exceptions include U.S. citizens and foreign nationals with valid visa.

    Please refer to http://www.cic.gc.ca/english/visit/visas.asp. This eTA is required to be obtained prior to boarding.

  • Insurance Terms
    Insurance

    We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses including outofprovince health insurance, if applicable. For every sale, ArrivalGuides Travel Services offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance policies available and the purchase of insurance is an optional decision to the customer. Insurance policies purchased on 2018213 Alberta Inc. (dba ArrivalGuides Travel) will insure passengers up to the sum of $100, $600 or $800 prior to departure, depending on the airline and journey type where applicable.

    It is the customers’ responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions. If the customer wants to make an insurance claim it is their responsibility to contact ArrivalGuides Travel Services as soon as possible. Please contact us if you require more information regarding travel insurance.

    Unaccompanied Minors Terms

    It is the customer’s responsibility to read and familiarize themselves in regards to children travelling unaccompanied without an adult over the age of 18 years. Please verify the unaccompanied minor rules and restrictions with the operating airline(s) prior to confirming your booking online. The specific unaccompanied minor service requirements vary from one airline to another. If you fail to meet these requirements, children will be denied boarding and will forfeit the entire fare paid. Please note that flights booked may be code share with other airlines therefore the operating carrier’s rules and regulations will apply.

    Travelling to the UK via Air Transat (TS), Thomas Cook (TCX) and MY Travel Airways (MYT)

    Please note that the following restrictions have been put in place as of April 27, 2007 in regards to children travelling alone into Europe:

    For Air Transat Flights – Children will be accepted between the ages of 5 and 11 years of age For Thomas Cook Flights – Children will be accepted only above the age of 16. For My Travel Airways Flights – Children will be accepted only above the age of 16.

  • Lost Tickets Terms
    Lost Tickets

    If you lose your tickets, it may be possible to reissue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be reissued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.

  • Children and travel (entry/exit to South Africa)

    As of October 1, 2014, parents travelling with children will be asked to produce the child’s unabridged (long form) birth certificate and a consent letter (if the child is travelling with only one parent). Other requirements may apply to unaccompanied children. Contact the High Commission of South Africa before travelling. Please consult the Government of Canada here for more information.

  • Travel to Venezuela
    Travel to Venezuela

    As of March 6, 2015, Venezuela (VE) has imposed a visa requirement for all U.S. citizens traveling to VE. All customers in possession of a U.S. passport traveling to VE are required to obtain a visa for air travel to Venezuela, including those born in VE.

  • Travel to Cuba from USA

    If you are travelling from the U.S. to anywhere in Cuba, when completing your booking with ArrivalGuides Travel Services, you have agreed that you are travelling for one of the 12 permitted purposes. If you are not travelling for one of the 12 permitted purposes you will likely be denied entry to the country.

    12 permitted purposes include:
    • family visits
    • official business of the U.S. government, foreign governments, and certain intergovernmental organizations
    • journalistic activity
    • professional research and professional meetings
    • educational activities
    • religious activities
    • public performances, clinics, workshops, athletic and other competitions, and exhibitions
    • support for the Cuban people
    • humanitarian projects
    • activities of private foundations or research or educational institutes
    • exportation, importation, or transmission of information or information materials
    • certain authorized export transactions
  • Fees");?>
    OB Ticketing Fees

    The Airline ticketing fees, also called OB Fees, are defined and collected by the validating Carrier and charged to the passenger when a ticket is issued in Australia (at first ticket issuance only). These fees can be imposed to cover charges for a specific Form of Payment (credit card) or for other ticketing services. Airline ticketing fees are nonrefundable and are collected at time of ticket issuance automatically depending on the itinerary booked. You will see this as a separate additional charge on your statement which can not be determined in advance. As a result, we are unable to notify you the exact amount at time of purchase.

    AIR REFUNDS/EXCHANGES/VOIDS

    Any amounts accrued and/or becoming payable on account of refunds, exchanges or voids shall be refunded to credit/debit card used to purchase the Booking or adjusted against the dues of the Customer as per the following schedule: Fully Refundable Tickets: Within 7 (Seven) business days of Mystifly’s receipt of cancellation request, subject to the cancellation fees quoted at the time of quote and all restrictions and/or penalties imposed by the airlines. Tickets with Cancellation Penalty: Within Twenty One (21) business days of Mystifly’s receipt of cancellation request, subject to the cancellation fees quoted at the time of quote and all restrictions and/or penalties imposed by the airlines.

    No Show Tickets: After Twenty One (21) business days and only after Mystifly receives a refund from the airline wherever applicable. Mystifly will charge a service fee of US$ 75 per passenger per ticket to the Customer over and above any applicable airline fees, for all refund/exchange/void transactions.

    FLIGHT CANCELLATION AND CHANGES

    There will be a $75 USD cancellation fee for all changes and cancellations to your itinerary, in addition to any charges by the airline.

    HOTEL CANCELLATION AND CHANGES

    There will be $50 USD cancellation fee for all changes and cancellations to your itinerary, in addition to any fees charged by the hotel supplier.

    ARRIVALGUIDES TRAVEL CLUB MEMBERSHIP POLICY AND CANCELLATION

    No cancellation fees will apply and your credit card will not be charged if you cancel your membership within 30 days of purchase. Your credit card will be charged as soon as you make your first booking. The following restrictions apply to membership purchases:

    1. You must cancel your membership within the first 30 days of purchase
    2. You may only cancel if you have not made a booking on the site
    3. Only one cancellation per annum is allowed
    4. Only you may use your membership to purchase travel on the ArrivalGuides Travel Club site
  • Advanced Seat Selection
    1. Some airlines will charge for advanced seat selection. Advanced seat selection is subject to change at any time and is fully controlled by the operating airline(s).
    2. Once you have purchased your ticket you can request a seat online directly through the airline’s website. Advance seat selection is available on some airlines and is subject to availability and the fare type booked. If you are unable to obtain free advanced seat selection online, the airlines do hold a percentage of seats until the day of departure for airport check-in. Customers with special needs should contact the operating airline directly for their seating needs.
  • Trafalgar Terms of Use
    1About this document

    This document sets out our general terms governing use of our website. This document does not set out our booking conditions or other terms of supply. For more information about booking conditions and other terms of supply, please select the relevant brochure:

    2Your Agreement

    By using our website, you confirm your agreement to these website terms of use, and you agree to comply with them.

    3Copyright notice

    This document, and all content of our website is Copyright© 2014 The Travel Corporation of Canada. ALL RIGHTS RESERVED.

    4About us these website terms of use

    These are the website terms of use of The Travel Corporation of Canada (referred to as "we", "us" or "our"). We are incorporated under the laws of Ontario.

    5Contacting us

    If you have any questions about our website or these terms of use, including any complaints, please contact us either by e-mail to contactus@trafalgartours.ca, telephone on 416-322-8466, or by post to 33 Kern Road, Toronto, Ontario M3B 1S9 CANADA. The website is actually owned, managed and operated by Trafalgar Management Services Ltd. (“Trafalgar UK”) located at 15, Grosvenor Place, London, SW1X 7HH. Email: help@trafalgar.com Telephone: 02072357090 and Trafalgar UK is an authorized service provider of ours.

    6What do these terms cover ?

    These website terms of use set out the terms on which our website and e-mails may be visited, browsed and used, and are supplemental to any other terms we may apply from time to time. References to "you" and "your" are to any person who visits, browses, or otherwise uses our website or receives any of our e-mails.

    7What website do these terms cover ?

    These terms cover all of our websites (collectively, “website”), including those at the following addresses, and any other website on which they appear: http://www.trafalgar.com/can

    8Languages

    Our website and any bookings or other transactions conducted through this web website are in the English language(s) only. We do not offer any other languages at the moment.

    9Website Availability
    Accessing our website

    Our website will only be available at such times as we may decide, and we do not guarantee that our website, or any website content, will always be available or be uninterrupted. We may suspend our website at any time without notice and for any reason, including for upgrade, maintenance, repair, prevention of damage, and investigation. We may suspend, withdraw, discontinue or change all or any part of our website at any time without notice. We shall have no liability to you (including in negligence) if our website is not available for any reason, and we shall have no obligation to you to make sure that our website are available to you at any time.

    Your systems

    You are responsible for making all arrangements necessary for you to have access to our website, including compatible software and arranging Internet access. You are also responsible for ensuring that all persons who access our site through your Internet connection or computer are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

    Your systems

    You are responsible for making all arrangements necessary for you to have access to our website, including compatible software and arranging Internet access. You are also responsible for ensuring that all persons who access our site through your Internet connection or computer are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

    No misuse

    You must not misuse our website by knowingly introducing viruses, Trojans, worms, malware, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence, including under the Canadian Criminal Code. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

    10Completing forms and error correction
    Mandatory Information

    When completing any enquiry, booking or other forms on our website, some information is mandatory before you will be able to submit the forms to us. Mandatory information requirements are clearly identified and are denoted by an asterisk (*). You will be prompted for this information if you try to submit a form which is missing any of this mandatory data. Where any information is not marked with an asterisk then such information is optional, and you need to fill it in if you wish to do so.

    Accuracy of your information

    When you submit any information to us, including in connection with a registration, enquiry or booking, you must ensure that it is true, accurate, current, and complete in all respects, and you represent that it is. We will rely on your information provided.

    Error Correction

    When you are carrying out any enquiry, booking, order, registration or other process on our website, you may at any time before submitting use the back button on your browser to go back and correct or change any information. If you think there is any error in your information provided after you have submitted it, you can contact us at any time to correct it.

    11Registration on our website
    Requirement for registration

    To use some of the services or features made available to you on our website (such as accounts, forums, memberships, review and comment functionality, and loyalty programs) you may need to register with our website and accept any terms applicable to such registration as notified to you at the time of registration We may accordingly restrict access to some parts of our website and functionality on our website to persons who have registered with us for access to that part or functionality.

    Updating your information

    Should any of your registration information change, please update your details using functionality provided within your website or alternatively contact us.

    Log-In Details

    You are responsible for keeping any username and password log-in details relating to such registration confidential, safe and secure. We ask you not to share those details with anyone. You must ensure that any password you provide is unique and a strong password, being a random string of upper and lower case letters, numbers and symbols of at least 8 or more characters in length, which you have not used on any other website. You must let us know immediately if you suspect any unauthorized access to our use of your log-in details or any registration with our website. We have the right to disable any log-in details, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use or if we suspect any misuse.

    Suspension and Termination

    We may suspend or terminate your registration and/or your ability to access or use any features, services or functionality on our website at any time and for any reason, with or without prior notification to you.

    12Booking Process
    Eligibility

    You must be eighteen (18) years old or over to make a booking or otherwise order from us.

    Ordering process

    Our website is not a legal offer. To make a booking with or through us or otherwise order from us using our website you must follow the procedure set out on our website, and a contract will not be formed except in accordance with the procedure explained on our website.

    Our booking and supply terms

    All services and products we supply, and all bookings made, are supplied and made on and subject to our booking terms and conditions and other terms of supply, available on request, and these website terms of use do not set out our booking conditions or other terms of supply. You agree that if a booking or order is made by or for you, that our booking terms and conditions and other terms of supply shall apply. For more information about booking conditions and other terms of supply, please select the relevant brochure:

    13Our Website Content

    For the purposes of these terms "our website content" is defined as everything making up our website or which is otherwise downloaded as part of or through our website, including any of our own proprietary or third party services, functionality, trademarks, logos, graphics, photographs, images, sounds, music, video, audio or text on our website, and including any code comprised in our website such as JavaScript’s, flash objects, cookies, HTML, and CSS. However a reference to “our website content” does not include anything you post to our website, including through use of any community functionality we provide on our website as detailed below.

    1Not advice

    Our website content is provided for general information only, with the understanding that we are not engaged in the rendering of legal or other professional advice or service. Your reliance on or use of our website and website content is entirely at your own risk.

    2Validity and Change

    Although we make reasonable efforts to update the information on our site, we make no representations, warranties, conditions or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date. In any event, our website content is only valid at the time it is downloaded, and may change on a subsequent visit to our website. We shall be entitled to change our website content from time to time, and cease providing any particular website content (including part, functionality or service of our website), without notice, and for any reason.

    3Errors

    We do not guarantee that our website or any website content will be free from errors or omissions. There may be mistakes and errors in our website content which we fail to notice, which will not be binding on us. We reserve the right to correct any errors in our website content and to change any of our website content (including services, products, availability, and pricing) at any time without notice, including in any booking or order you have submitted or contract you have entered into with us on the basis of it. If any correction affects any booking or order you have submitted or contract you have entered into with us to your material detriment, then we will give you the opportunity to cancel the booking, order or contract rather than accept the change.

    4Viruses

    While we make all reasonable attempts to exclude viruses from our website and website content, we cannot ensure that they will be virus-free or that our website will not be subject to unauthorized access or modification. Thus, we recommend that you take all appropriate safeguards on your computer or other device (including installing appropriate protective software) before downloading any of our website content.

    5Hyperlinks to Third Party Website

    If we include a hyperlink to a third party website (e.g. a banner advertisement) in our website content then you should note that these third party website are not our responsibility and you visit them at your own risk. By providing these hyperlinks, we are not endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them, and we are not responsible for the materials, services or other situations at or related to or from any other site. We are not responsible for any damages (direct or indirect) or liabilities that may result from your navigation to any other website from our website. If you supply any personal information to any third party website, you should read their privacy policy as this privacy policy will govern their use of your personal information collected from their website.

    6Our Copyright

    You acknowledge that all copyright, designs, database rights, trade-marks, patents, and all other intellectual property and material rights relating to our website content (and in the selection and arrangement thereof) is and remains our sole and absolute property and our third party licensors as applicable. You are granted no right, license or interest in or to our website content or any intellectual property rights in it, except for the limited license detailed below, and all other rights are reserved. In particular you are not permitted to screen scrape or otherwise copy or use our website content except for the purposes of browsing our website as a customer or potential customer under the license below.

    7Limited Browsing License

    We hereby grant you a limited, royalty free, non-exclusive license to download and run the pages of our website we make accessible to you, in a web browser, and to store them in the web browser cache, solely for the purposes of enabling you to browsing and using our website as a customer or potential customer, or as an agent for a specific customer or potential customer, whether online or offline. You are also permitted to store (as a local copy on your computer file system, outside the browser cache) a copy of, or print off, any web pages we make accessible to you from our website, for your own private records and future reference, provided that you are again doing so as a customer or potential customer, or as an agent for a specific customer or potential customer. Except for as expressly provided by the foregoing license, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any of our website content, or use our website, or any of our website content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. We may terminate the above download licenses at any time.

    7Linking to our site

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link to our website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our website must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

    14Your conduct and content
    1Use of our website

    You agree to use our website only for lawful purposes reasonably connected to the intended purposes of our website, and you must not use our website for or in connection with any unlawful or criminal activity. You must not seek to unlawfully gain access to our website or any underlying systems. You must not use our website to market or advertise any third party, including any products or services.

    2Community functionality

    We may offer comment and review facilities, message boards, forums, photo galleries and other community functionality from time to time, which enable you and others to post content to our website. As we are sure you are aware, anything you post online is available for the world to see, and may be subject to moderation or deletion by us at any time. You agree that you will be personally responsible for your use of all community functionality and for all of your communication and activity on and pursuant to our website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the terms and conditions, we may deny you access to our website on a temporary or permanent basis. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website. Please exercise discretion when communicating with others using out community functionality, and never make any assumptions about them. The views expressed by other users on our site do not represent our views or values.

    3Your content

    You shall ensure that anything your post to our website (including text and pictures), whether through any community functionality or otherwise: (a) reasonably relates solely to us and our products and services; (b) is in accordance with any rules or acceptable use policies we may publish from time to time; (c) is not posted in breach of any duty of confidentiality or in infringement of any rights of a third party; (d) is not unlawful, defamatory, threatening, racist, homophobic, sexist or libelous, or incitement to hatred or violence; (e) is not detrimental to people, institutions, or religions or to people's privacy; (f) capable of causing harm to minors or unwarranted distress to any person; (g) is not detrimental to our trademarks or our website content; (h) is not personal information of a third party; (h) is not using our site to promoting and advertise any businesses, product, service or other thing; (i) does not advocate illegal activity or discuss illegal activities with the intent to commit them; (j) is not vulgar, obscene, discourteous or indecent; (k) is not software; and (l) does not otherwise breach any applicable laws. Any content you upload to our community functionality will be considered non-confidential. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy, or any breach of law.

    4License of your content

    In relation to anything your post to our website (including text and pictures), whether through any community functionality or otherwise, you hereby grant to us a perpetual, irrevocable, royalty free, transferable, license, with the right to grant sublicenses, to use, copy, edit, distribute, adapt, publish, translate, publicly perform and display, create derivative works from and do anything else whatsoever with that content, including (without limitation) publication and republication in any form, medium or technology (whether now known or later developed) in any part of the world. In particular, by posting a message or other content on our website (including sending in photos to any photo gallery), you understand that such content becomes public domain and therefore may be used by us for marketing and other purposes without any compensation required to be paid to you. You waive all moral rights (including to be identified as author) in relation such content. You warrant that you have the right to grant the license above, and that the exercise by us of that license shall not infringe any copyright or other intellectual property rights in any part of the world.

    15Disclaimer and Limitation of Liability
    1No prejudice to consumer rights

    If you are a consumer (i.e. an individual acting for their private purposes not associated with a business or profession) nothing in these terms shall affect your legal rights as a consumer to the extent they may not be excluded or limited by law, and the following terms shall be read subject to this.

    2No prejudice to contracts with us

    The following terms shall be without prejudice to our liability under or in relation to any contract which we enter into with you as a result of a booking made by you, but such contract shall be subject to any separate booking conditions or other terms we apply to that contract and any exclusions or restrictions of liability in such conditions or terms.

    3Disclaimer of negligence

    We disclaim and exclude any duty of care which we may owe you in respect of our website and website content, and we shall have no liability to you in negligence with respect to our website or website content.

    4No promise as to quality and exclusion of implied terms

    We provide each of our website and the website content on an "as is" and "as available" basis, without representation, warranty, guarantee, condition or promise of any kind, including as to its quality, condition, fitness for purpose, availability, suitability, or functionality. We do not represent or warrant that our website content is accurate, complete or current, and we shall have no liability whatsoever in respect of any use which you make of our website content. We hereby exclude to the fullest extent permitted by law all implied representations, warranties, terms and conditions, and all rights under any law, in your favour, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment or non-infringement or those arising out a course of dealing or usage of trade, with respect to our website or website content.

    5Fitness for purpose

    Neither our website content nor the website content has been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

    6No liability for business losses

    We shall not be liable to you for any loss damage or liability you suffer or incur as a result of visiting, browsing, or using our website or website content, or the non-availability or interruption of our website or website content, or relying on our website or website content. In particular, we shall not be liable for any loss, damage or liability suffered by or in relation to any business, profession, occupation or organization, even if we have been advised of the possibility of such loss, including: (a) loss of profit, revenue, contract, sales, goodwill, opportunity, wasted or additional expenditure, loss of bargain, loss of anticipated savings, business interruption, or liability to any third party and fines, in each case whether direct or not; or (b) for any losses or damages of any nature which are special, punitive, exemplary, indirect, incidental or consequential.

    7No liability for force majeure

    We will not be liable for anything caused by event or circumstance beyond our reasonable control.

    8 No liability unless our fault

    We shall not be liable for any losses unless they are caused by any negligence, or breach of any law or legal or contractual obligation on our part. We shall not be liable for any losses caused by any act or omission on your part.

    9No liability for loss not foreseeable

    We shall not be liable for any loss or damage which was not foreseeable.

    10Meaning of liability

    References to our liability include our liability under or for breach of a contract, liability in negligence, liability under any statute or other law, liability for breach of statutory duty, or any other liability on whatever basis or howsoever arising, including (without limitation) where such liability arises out of or in connection with our website, website content, and any services provided through them, your reliance on the same, or the non-availability or interruption of the same. For greater clarity, our maximum liability to you for your use of the website, including for any damages arising in connection with your use of the website, shall not exceed.

    16Changes to these terms

    We may change these website terms of use at any time and from time to time without notice to you, including by publishing a new version on our website. You should check these terms for updates each time you visit our website to be sure that you are aware of any changes. You should check the top of the document to see the latest version in force. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so. By continuing to use our website after any such change you will be considered to have accepted the change.

    17Applicable Law And Disputes

    These terms, your use of our website, and any claim relating to our website or based information on our website, is subject to the laws of the Province of Ontario and the federal laws of Canada applicable therein, excluding any conflicts of law provisions. You agree that you must bring, and you must bring any claims against us arising in connection with these terms of use exclusively in the courts of the Province of Ontario. The United Nations Convention on the International Sale of Goods is explicitly excluded from these terms of use.

    18Indemnity

    You agree at all times to indemnify, defend and hold harmless us, our licensors, third party licensors, service providers, employees, contractors, agents, officers, directors, successors and assigns (the “Indemnified Parties”) from and against any claims, losses, judgments, actions, proceedings, damages, costs and expenses (including without limitation, reasonable legal and other fees and disbursements) incurred by any of the foregoing parties due to or resulting from your use or misuse of the website, website content or from submissions that you post to, submit or transmit through the website or from your violation of these terms of use. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of website content or other content available on this website.

    19General
    1. Entire Terms. These terms of use and any other legal notices, policies and guidelines of ours linked to these terms of use constitute the entire agreement between you and us relating to the subject matter hereof and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter and terms of use may not be amended or modified except in writing or by making such amendments or modifications available on this website.
    2. No Agency; Third Party Beneficiary. We are not your agent, fiduciary, trustee, or other representative. Nothing expressed or mentioned in or implied from these terms of use is intended or will be construed to give to any person other than the parties hereto any legal or equitable right, remedy, or claim under or in respect to these terms of use. These terms of use and all of the representations, warranties, covenants, conditions, and provisions hereof are intended to be and are for the sole and exclusive benefit of us and you.
    3. Assignment. You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
    4. Severability. If any provision of these terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the terms of use remain in full force and effect.
    5. No Waiver. We will not be considered to have waived any of our rights or remedies described in these terms of use unless the waiver is in writing and signed by us. No delay or omission by us in exercising its rights or remedies will impair or be construed as a waiver. Any single or partial exercise of a right or remedy will not preclude further exercise of any other right or remedy. Our failure to enforce the strict performance of any provision of these terms of use will not constitute a waiver of our right to subsequently enforce such provision or any other provisions of these terms of use.
    6. Headings. The headings used in these terms of use are included for convenience only and have no legal or contractual effect and will not affect the construction or interpretation of these terms of use.
  • Contiki Terms of Use
    1OUR RESPONSIBILITIES
    1Your Vacation Reservation

    On receipt of your deposit, subject to availability and at our discretion, Contiki will reserve your place on your selected vacation. A contract is only made between you and us upon your booking being confirmed and accepted by us and our communication thereof to either you or your travel agent.

    2Price Guarantee

    Prices in this brochure are based on costs & exchange rates as at: 26th May 2015 - USA & Canada, 22nd July 2015 - Europe & UK, 11th May 2015 - Europe & UK (Winter), 3rd August 2015 - Asia, 9th January 2015 - Australia & New Zealand and 24th March 2015 - Latin America. Should any of these costs change, a surcharge may be made on the price of your vacation. If the total trip price increases by more than 7%, passengers will have the right to cancel within 7 days of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuations will be made once payment has been received. The guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. Prices are per person and are in Canadian Dollars unless otherwise specified.

    3 If We Cancel Or Change Your Vacation
    • Contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.
    • Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative.
    • If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Contiki vacation without payment of any transfer fee.
    • If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Contiki’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.
    • Contiki is not responsible for any other travel arrangements affected due to our cancellations or rescheduling of any trip departure.
    4 Vacation Details and Conditions
    • The information in our brochure is correct to the best of our knowledge at the time of going to print (May 2015 - The Americas, September 2015 - Europe & UK, June 2015 - Europe & UK (Winter), October 2015 - Asia and February 2015- Australia & New Zealand) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it.
    • With respect to our touring program, Contiki will do our best, at our discretion, to select accommodation, sightseeing trips and transportation to give you good value for money.
    • Contiki constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. Contiki is not responsible for any other travel arrangements affected due to our cancellations.
    • We reserve the right to alter or substitute the type, the size of vehicle and/or the style of transport mentioned in the brochure, resulting in occasionally having to utilise transport without some of the features promoted. Please note there are strict laws in Europe governing Driver’s driving hours and this may necessitate utilising public transport in some cities.
    4 Liability
    • Your travel agent shall, on the receipt of any monies, hold such monies for you until the booking is confirmed at which time those monies shall be remitted promptly by your travel agent to us. All such monies received by us will be deposited as required by law.
    • We will be entitled to keep for our account any interest earned on such monies.
    • All monies paid by you to us through your travel agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as and when we see fit, in respect of the services to be provided and/or fees payable under your selected vacation. The payment of a deposit or any other monies in respect of your vacation shall be deemed to be an authorization for disbursement thereof as aforesaid.
    2OUR RESPONSIBILITIES
    1 Booking your Vacation
    • In order to reserve your vacation, a deposit of C$200, per person per trip, or the full amount payable if booking is made within 45 days of departure from Canada, must be submitted to Contiki within 3 days in respect of that vacation. This payment is in addition to any deposit required by your travel agent. The deposit is accepted as a first installment of the vacation price by Contiki only once the booking has been confirmed in writing by Contiki or your travel agent. Any form of payment is accepted for the initial deposit of C$200 per person.
    • Your land reservation will be confirmed on receipt of a non refundable deposit of C$200 per person, per trip which must be within 3 days of booking or the reservation will automatically be cancelled.
    • Air Reservations/Ticketing: Air-inclusive bookings may require an additional non-refundable deposit at time of booking. Upon receipt of full air payment, your airfare, taxes and fuel surcharges are final. This will be regardless of future price fluctuations up or down. When booking a guided vacation including flights, you will be required at the time of booking to provide us the full name as detailed on the passport or government-issued ID.
    • Any special meal requirements will be made on a request basis only. Contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled.
    • Travel documents and instructions for joining your trip will be sent to you approximately 21 days before departure (provided full payment has been received). If final payment is not received when due, costs to courier documents will be the responsibility of the Travel Agent. Please note that entry to another country may be refused even if the required information and travel documents are complete.
    2Paying the Balance
    • The balance of the vacation price must be paid by no later than 45 days before the scheduled vacation departure date from Canada which shall be by the due date stated on the confirmation issued to you by Contiki.
    • If payment isn’t made by the due date, Contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by Contiki.
    • Tickets and other documents will not be forwarded until full payment has been received by us. Travel agency cheques must be received within 7 business days from the date payment is called in.
    • In the case of Late Bookings made within 45 days of your departure from Canada, the full cost of the vacation will be payable immediately on booking and we reserve the right to provide all travel documents at the vacation departure point.
    • Contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods.
    • Your authorization to use your Credit Card number for deposit and/or final payment indicates your compliance with our booking conditions, whether or not you have actually signed the appropriate draft. Verbal authorization of the use of your Credit Card confirms your reservation. MasterCard, Visa and American Express are accepted. Credit Card payments are not accepted for group bookings. A signed sales draft is required. If you wish to change a credit card payment after it has been processed, change fees will apply. For security purposes, we are required to collect passengers’ credit card billing address as well as the passengers 3-digit CVC2 code (MasterCard) or 3-digit CVV2 code (Visa) or 4-digit CID code (American Express).
    3If you Cancel
    • If you cancel, your deposit will not be refunded nor can it be credited to any other booking.
    • Upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the vacation price and is calculated as follows:
    • PERIOD OF NOTICE
      • More than 45 days notice
      • 45-22 days
      • 21-8 days
      • 7-1 days
      • Day of departure
    • CANCELLATION FEE
      • Deposit is forfeited
      • 25% of tour fare
      • 30% of tour fare (50% for Latin America)
      • 50% of tour fare (75% for Latin America)
      • 100% of tour fare
    • PERIOD OF NOTICE - ASIA PRODUCT
      • More than 45 days notice
      • 45-31 days
      • 30-8 days
      • 7-1 days
      • Day of departure
    • CANCELLATION FEE
      • Deposit is forfeited
      • 25% of tour fare
      • 50% of tour fare
      • 75% of tour fare
      • 100% of tour fare
      • NB: Please note, Contiki’s cancellation policy is different in Asia due to internal flight ticketing timeframes & ground transport confirmations. These must be booked well in advance in order to secure high quality services that adhere to our strict safety standards. Where the percentage cancellation fee is less than the trip deposit, the cancellation fee will equal loss of deposit. If the reason for cancellation falls within the terms of any holiday insurance policy which you hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by the insurance company.
      • Any cancellation of additional services within 14 days from date of service, such as pre & post accommodation & transfers, will incur a 100% cancellation fee. For cancellation of additional services outside of 14 days from date of service, please refer to the above cancellation policy.
      • These cancellation fees are in addition to any cancellation fees that may be levied by your Travel Agent. All cancellation policies valid as at 29th October, 2014 and are subject to change. Final policy will be confirmed at time of booking.
    4If you Change your Booking
    • If after your booking has been confirmed, you wish to change to an alternate departure date of any available trip, you may do so subject to availability.
    • If the change is requested 45 days before the original trip departure no fee will be charged.
    • A change of booking within 45 days of original trip departure will be treated as a cancellation and normal cancellation fees will apply (as detailed in section 3). However trip deposits can be used as credit to a new trip, see flexdeposit.
    • The new departure price would not be eligible for early payment discounts (EPD) if within 45 days before departure.
    • A name change to a different person will be treated as a cancellation.
    • A fee will be charged for any alteration to airline arrangements made by Contiki as per clause 3
    5Vacation Deals and Conditions
    • Please read the brochure carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc are closed. Hotel facilities may vary from place to place. Meals may vary in style, while Contiki Holiday’s trip manager and staff will do our best to accommodate passengers with special dietary needs or food allergies or restrictions, we cannot guarantee that all restaurants, accommodations or hotels will be able to adhere their special requests or meet their needs.
    • Contiki holidays are specifically designed and marketed for those in the 18 through 35 age group. Consequently the facilities and activities on a Contiki vacation are not appropriate to persons outside this age bracket. If you have a question regarding the age groups, you are welcome to discuss this with a member of the Contiki staff.
    • The Company strives to provide a safe, enjoyable and memorable travel experience for all passengers. The Company welcomes passengers with special needs or disabilities. However, please note the following:
    • Passengers are required to advise the Company, in advance, of any physical, medical or other special needs that require accommodation.
    • All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the trip. The Company may also exclude an individual from participating in a trip or an activity if that individual’s participation poses a direct threat to health or safety.
    • The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, assisting with luggage, toileting or dressing,). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
    • The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on a trip, or for the quality of the care or services received.
    • Passengers should be aware some trips include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations & overnight accommodations which may not be easily accessible or accessible by wheelchair. During the trip, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control.
    • Accommodations on international trips may differ from those in North America. The Company cannot guarantee disability access or accommodations for passengers traveling on international trips.
    • Passengers are required to carry their own luggage to the coach and also to their rooms, there may be times passengers are required to carry their luggage far distances & up many flights of stairs with no assistance.
    • The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions.
    • You are responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the vacation.
    • There may be times when the Contiki Trip Manager or Representative has to make a decision in your best interest or the best interests of their group. You agree to comply with the authority and decisions of the appointed Contiki Trip Manager or Representative and the laws of the country in which you are traveling. If you do not so comply or if, in the Contiki Trip Manager’s or Representative’s opinion, you are not compatible with the general enjoyment and well being of other members on the tour or the smooth operation of the vacation itself, we reserve the right to refuse to let you continue with the tour. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore you agree that your fellow travellers and any Contiki Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behavior by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination -of your vacation. In either event, you will be responsible for your own repatriation and related costs and have no claims against us.
    • You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or a Contiki Trip Manager as soon as it is discovered.
    • Where the passenger occupies a motorcoach seat fitted with a safety belt, neither the operator or service providers, agents or co-operating organizations shall be liable for any illness, injury or death or any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of the accident or incident.
    • It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected vacation as well as any necessary vaccinations and to comply with all applicable laws. Contiki is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on a trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense.
    • You agree that our Contiki Trip Managers or Representatives may take photographs and films of you while you are on vacation and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
    • Should you have a complaint in respect of the vacation, you should inform the Contiki Trip Manager or Representative during the course of the vacation and if the matter cannot be resolved after the representative’s best endeavours to do so during the vacation, your complaint should be made in writing to Contiki as soon as is reasonably possible after the vacation but within 42 days thereof so that your complaint can be investigated. Any claims made after the 42 day period will not be considered by Contiki. If you choose to write to Contiki via the Internet, please provide your home address so that we are able to reply to you in writing.
    • The contract and all matters arising in respect hereof shall be subject to English Law, unless we agree otherwise in writing.

      • If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity and enforceability of the other provisions shall not be affected.
      • If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs.
    6Insurance

    It is compulsory that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a Contiki holiday. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. Contiki cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the holiday.

    7Illness or Absenteeism

    In the event of your withdrawal from a vacation after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip.

    8What’s Not Included in the Vacation Price

    In the event of your withdrawal from a vacation after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip.

    9Weather Conditions

    Under no circumstances can we be held responsible for snow or weather conditions, nor can any vacation be cancelled or amended by you at any time on the basis of snow or weather conditions.

    3GENERAL
    1Contracting Parties
    • The Booking Conditions detailed herein contain the entire contract between you and Contiki. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer or director of Contiki.
    • Your contract is with us as the trip operating company and not Contiki Holidays (Canada) Limited. At any time and at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights and liabilities arising under or by virtue of this or any other contract with you.
    • Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention, national & international law which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a trip shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
    • Contiki is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers and other service providers are subject to the terms and conditions and limitations of liability imposed by those carriers, hoteliers, and other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that Contiki cannot be held responsible for the failure of any of these parties to provide facilities or services for handicapped clients (see also 5.3 under Vacation Details & Conditions).
    • Please note that no airline or carrier depicted or recommended in this brochure by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a vacation from Contiki or as having any other legal relationship with any such purchaser.
    • Every effort is made to ensure brochure accuracy at the time of going to print, however Contiki cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
    2Data Protection Statement

    In order to process your trip booking, Contiki Holidays will need to use personal information for you and other passengers included in your booking. This personal information may include each passenger’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. We may also use the personal information you provide us to review and improve the trips and services that we offer, and to contact you (by post, email and/or telephone) about other trips and services offered by Contiki Holidays that you may be interested in. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Contiki Holidays, Attn: Marketing Department, 33 Kern Road, Toronto Ontario, Canada, M3B 1S9. Contiki Holidays may charge a fee for supplying you with this information as permitted by law.

    3Validity

    Contiki's European programs are valid from March 2016 to March 2017.
    Contiki's Europe Winter programs are valid from October 2015 to March 2016.
    Contiki's Asian programs are valid from January 2016 to April 2017.
    Contiki's Australian and New Zealand programs are valid from September 2015 to September 2016.
    Contiki's Americas programmes (USA, Canada & Latin America product) are valid from June 2015 to March 2017.

    4Operating Companies

    Contiki’s European programmes are operated by Contiki Holidays Limited, Travel House, St Peter Port, Guernsey, Channel Islands, with the exception of the Great Britain & Ireland, Edinburgh Festival & Military Tattoo and St Patrick’s Day trips, and the 3 & 5 day London Explorer which are operated by Contiki Travel (UK) Ltd. The principle operator of the Croatian Island Cruising product is Katarina Lines. Their terms & conditions apply (available upon request).The operator of the Turkish sailing product is Barbaros Yachting, Turkey. Their terms & conditions apply (available on request).

    Contiki’s Europe Winter programmes are operated by Contiki Holidays Limited, Travel House, St Peter Port, Guernsey, Channel Islands, with the exception of the England & Scotland trip, Hogmanay, and the 3 & 5 day London Explorer, which are operated by Contiki Travel (UK) Ltd.

    Contiki’s Asian programs are operated by Contiki Holidays Asia Ltd., Travel House, St. Peter Port, Guernsey, GY1 2JH, Channel Islands.

    Contiki’s Australian and New Zealand programmes are operated by Contiki Holidays (Australia) Pty Ltd and Contiki Holidays (New Zealand) Limited.

    Contiki’s Latin American programmes are operated by Contiki Holidays Latin America Ltd, Travel House, St. Peter Port, Guernsey, Channel Islands. Please note that Contiki utilises ground handlers to assist with the operation of our products. These ground handlers include: Journey Mexico (Mexico), Galakiwi (Ecuador & Galapagos Islands) and Costa Rican Trails (Costa Rica).

    Contiki’s USA & Canada itineraries are operated by Contiki US Holdings Inc, 801 East Katella Avenue, Anaheim, CA 92805.

  • Insight Vacations Terms of Use
    Your Tour booking

    Insight Vacations, Inc. is the 'Sales Company'; Insight Vacations Limited is the 'Operator' except on river cruises where Uniworld River Cruises Inc is the 'Operator'; collectively these companies are referred to as 'Insight'.

    Your agreement is with Insight and a contract will come into existence between us when you make a reservation with us. The invalidity of any of the provisions hereof shall not affect the validity of any of the other provisions, and the agreement shall be construed as though such invalid provision had never been contained herein.

    Disclaimer: Travel is personal and each individual’s goal(+) s and experiences may differ. Insight will not be bound by, or liable for, any description, representation or warranty made by any independent third party sales representative, Travel Agent, or other person or entity relating to any holiday offered by Insight.

    Departure Date: The departure date constitutes the date indicated on the Insight confirmation.

    What's included in the tour price

    Inter-city Travel: By private motorcoach, trains and ferries (see itineraries). Rail travel is standard class unless otherwise stated.

    Air Transportation: Not included unless otherwise indicated. Within Europe, intra-trip airfare is included in the land price only when indicated in the pricing panels on a specific itinerary. Note: Internal Flights in Egypt may involve very early or very late departures and arrivals.

    Touring: Insight’s premium touring coaches feature air-conditioning, reclining seats, on-board washroom and are configured with 40 or 41 seats for just 40 guests. However, the following exceptions apply;

        Due to EC regulations on Driver’s hours, replacement coaches are required once per touring week on certain itineraries and these replacement coaches may have in excess of 40 seats.
        Transfer coaches, City Breaks coaches, sightseeing vehicles or, in the event of a mechanical breakdown, relief coaches, may feature up to 53 seats without a washroom.
        In the Eastern Mediterranean, Morocco, Channel Islands and Iceland, smaller motorcoaches without toilet facilities may be used.

    If due to circumstances beyond our control coaches are used otherwise than as advertised, a refund of $10 per person will be made.

    Hotel Accommodations: Prices are per person and based on two persons sharing a twin-bedded room with private bath or shower. When booking triple rooms please note that in some hotels this may consist of one double bed and the third bed may be a ‘roll-away’ bed which will limit space in the room. Availability of triple rooms is limited.

    Note that single rooms in European hotels are generally smaller than twin-bedded rooms and that European hotel standards, facilities and services provided may vary from those in other parts of the world and are often local in style. Substitute hotels may sometimes be used at certain times and will be of similar standard whenever possible. There are a limited number of twin-shared rooms available with our Single Traveler Savings. Special room requests such as smoking/non-smoking, adjacent, connecting or lower-floor rooms must be requested at time of booking. These special room requests cannot be guaranteed and are based on availability at time of check-in. Smoking in a non-smoking room may result in a fine. Hotel Frequent Traveler program points are not earned with hotels on Insight vacations. Accommodations in Europe may not be in compliance with the Americans with Disability Act and may not have wheelchair occupancy.

    Cruises: Per person prices are based on two persons sharing a cabin with two berths, private shower and toilet. A limited number of single cabins are available at an extra cost. On many cruises, triple rooms are not available.

    Tour Director: Insight’s Tours are conducted in English only by a professional multi-lingual Tour Director. On City Breaks, services are either provided at each hotel, or your Personal Concierge is provided through out, please check your itinerary. In Egypt, Israel, Jordan and Greece group sizes may be between 2 and 40 people depending on take up. Only tours of 10 people or more will be escorted by an Insight Tour Director. In Turkey and Israel Tours are conducted by a Local Guide. Please refer to individual itinerary pages.

    Meals: Meals are included as detailed on itineraries.
    Any special meal requirements will be made on a REQUEST basis only and must be advised at the time of booking. Insight cannot guarantee special meal requests, nor will Insight assume any responsibility or liability if guests’ special meal requests are not fulfilled.

    • Guests need to arrive in the hotel by 6.00 pm in order to participate in any featured Welcome Reception or Welcome Dinner. No refunds are issued for missed Welcome Receptions and meals due to late arrivals.

      Sightseeing: Excursions, entrance fees and English-speaking guide (when required) are included as detailed in the itinerary pages.

      Premium Highlights: Featured sightseeing is integral to our Tours, therefore no refund will be given (or value attached) if not used or operated for any reason.
      Transfers: Between airports, hotels, railway stations and piers are included as indicated on each itinerary. All transfers are based on group shuttle. No refund is therefore available for missed or unused transfers. In the event of flight delays outside of Insight’s control, the transfer will be deemed to be cancelled. Insight is not responsible for delayed or cancelled transfers due to unforeseen events.

      London Airport Transfers: Included with air-inclusive Insight Vacations departures. Can be purchased for land-only Tours on the provision you stay at a London Hotel booked by Insight on the night of your arrival and the night prior to your departure date. Your Travel Agent must provide flight information details to Insight no less than 21 days prior to departure.

    • Passengers who have booked air and land packages through Insight arriving at London’s Gatwick Airport, will be provided with a Gatwick Express voucher. The Gatwick Express train journey to London’s Victoria Station takes 30 mins. Guests then need to make their way from Victoria station to their Insight hotel at their own expense. European Airport Transfers (excluding London): Coach transfers only operate at the scheduled times and days specified for each Tour. Guests arriving or departing outside these times, including passengers who have booked pre or post tour accommodation, may purchase a transfer through Insight or make their own way to/from the hotel.
    • For those who choose to make their own flight arrangements, flight details must be provided to Insight by the Travel Agent not less than 21 days before the flight departure.
    • Flights should be timed to allow you to clear customs in good time for the scheduled transfers – ask your Travel Agent for advice.
    • Not included in the tour price
    • Any items and matters referred to above, including, all airfares and air-related charges between your gateway city and your destination; additional fees charged by airlines such as checked and/or excess baggage (visit www.insightvacations.com/baggage), seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Tour Directors, Motorcoach Drivers and Local Guides; laundry; phone calls; internet access; minibar; beverages and meals not detailed in the itinerary; optional experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the tour whether at your own volition, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included. Reservations & Payments

      Deposit payable within 7 days of booking: La Serenissima $500 Other itineraries $200 Final Payment prior to departure date: La Serenissima 80 days. Other itineraries 45 days

      1. Air inclusive bookings may require additional non-refundable deposit at the time of booking.
      2. Your Tour will be confirmed by Insight after receipt of a non-refundable, non-transferable deposit. We reserve the right to refuse a booking without giving any reason and shall in that event return any deposit received. The deposit forms part of your final payment. If not received within 7 calendar days of booking, the reservation will automatically be cancelled. On certain departures, deposits may be required at time of booking to hold seats.
      3. Final payment for your land reservation will be due no later than 45 days (80 days for La Serenissima) prior to the tour departure date.
      4. Payment in full will be required at time of booking for reservations made less than 45 days (80 days for La Serenissima) prior to the tour departure date.
      5. Insight reserves the right to cancel the reservation and impose cancellation charges if any payment is not received within the above specified periods. Insight will not be responsible for lost land and air reservations.
      6. Credit Card Bookings: Insight should be advised of your credit card number when making your reservation directly with us. Verbal authorization of your credit card confirms your reservation. For security purposes, we are required to collect the guest’s credit card billing address as well as the customer verification code.
      7. Your Travel Agent shall hold all monies for each and every person named in the booking until the booking is confirmed. When confirmed, your Travel Agent shall provide those monies promptly to us. You consent to us depositing monies received by us as required by law. We will be entitled to keep interest earned on monies. You consent that all monies paid to us whether through your Travel Agent, by deposit or otherwise, may be disbursed by us as and when we see fit.

      Travel Documents: Travel documents will be sent to you approximately 21 days prior to the tour departure date (provided full payment was received on time). If you are leaving home earlier, please ask your Travel Agent to request your travel documents well in advance. Please also make sure that you provide your Travel Agent with the flight details that are booked independently no less than 21 days prior to flight departure date. However, if travel documents are required the next day or earlier than 21 days prior to departure date* a fee of $35 will apply. Any documents delivered outside the USA will incur a minimum fee of $50. Actual cost will be advised at time of booking. For the documents to be issued the guest must give complete names as per passport, nationality, passport numbers, and dates of birth

      Passports & Visas: All passengers require a valid passport valid for 6 months after their trip return date and may require visas. Some countries require multiple visas. For specific visa requirements at time of booking please contact your Travel agent or Insight for more details. It is the guests’ responsibility to ensure he/she travels with the appropriate documents. Please ask your Travel Agent for advice. Please note that entry to another country may be refused even if the required information and travel documents are complete. Obtaining and carrying these documents is your sole responsibility. Insight will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your vacation related to improper documentation. Due to government imposed security/immigration measures, passport and emergency contact information is required for all guests prior to the release of travel documents.

    Booking Changes, Cancellations & Refunds

    Booking Changes: A fee of $30 or more per person, per change and any further cost we incur, will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the price of the booking. Costs and charges may increase the closer to the departure date that changes are made, so you should contact us as soon as possible. We will try to make your requested change but it may not be possible.

    A change of Tour date or itinerary within 45 days of departure date (80 days for La Serenissima) will be treated as a cancellation. Cancellation fees will apply except when the change is to an earlier departure date and the tour price is equivalent or greater, in which case a $30 (or more) per person amendment fee will be charged. Name changes or corrections will be treated as a cancellation. Cancellation fees may apply.

    Cancellations and Cancellation Fees

    Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. Please note the following:

    • If notice of cancellation is received by Insight more than 45 days prior to the tour departure date, (80 days for La Serenissima) deposit will be retained along with the Travel Protection payment.
    • If full payment is not received 45 days prior to departure date (80 days for La Serenissima) , Insight has the right to cancel your reservation. Insight will not be responsible for lost reservations.
    • If a person in a party cancels and there is a room change caused by this cancellation (such as loss of Friendly Five discount -Twin to Single, or Triple to Twin), charges for the upgrade will be the responsibility of the remaining party.

    The following charges will apply when notice of cancellation is given after the booking is confirmed:

    No. of days prior to
    Tour departure date

    Over 45 days
    45--22 days
    21--8 days
    7--1 days
    Day of departure /no show

    Over 80 days
    80--46 days
    45--16 days
    15--8 days
    7 days and less/no show
    Cancellation Fee
    as % of total price
    Land Only
    Loss of Deposit
    25%
    30%
    50%
    100%
    Cancellation Fee
    as % of total price
    Tours with Mediterranean Cruise
    Loss of Deposit
    25%
    50%
    100%
    100%
    La Serenissima
    $500 per person
    35%
    50%
    75%
    100%
    (Air cancellation fees may also apply – see Air Cancellation section below) Additional hotel accommodation cancellation fees are as follows:
    • Over 45 days before the booked date - $35 per person
    • 45-22 days before the booked date - 25% of the accommodation price
    • 21-15 days before the booked date - 30% of the accommodation price
    • 14 days or less before the booked date - 100% of the accommodation price.
    • Cancellation fees apply to additional accommodation prior to and after the tour or cruise reserved through Insight and are additional to any cancellation fees or other charges that may be levied by your Travel Agent.
    • Insight is not responsible for other travel arrangements that you or your party has made outside Insight and which are affected by our cancellations.

    If the reason for your cancellation is covered under your insurance, you may be able to reclaim these charges from your insurer. You or your Travel Agent are responsible to make the claim to your insurer. Illness or Absence: Early departure expenses are the guest’s responsibility. There is no refund for absence or early departure from a tour, including but not limited to missed hotels, transfers, meals or sightseeing. Insight urges you to purchase travel insurance to cover such circumstances. Insight makes no representation or guarantees concerning reimbursement, scope of coverage, or other aspects of any travel insurance policy or claim.

    7Air Arrangements

    Reservations/Ticketing: When booking a tour including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport or government-issued ID for domestic travel, passport number, date and place of issue for each guest.

    Air Cancellation: Prior to airline ticketing, a service fee $50 per person and after airline ticketing a service fee of $75 per person, plus any airline imposed penalties which may be up to 100% of the air ticket price, will be charged. Airline Availability: Seats are limited in our contracted class of service and may not be available on every flight. Insight does not hold block space on any airline and does not assure seat availability for every single Tour departure date. Airline Seating: Not all airlines offer pre assigned seats. Some may charge for pre assigned seats. Any additional charge imposed by airlines will be at guests’ expense. Seating is solely under the airline’s control, as are itinerary changes due to flight delays and schedule changes. Insight reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellation and schedule changes are the responsibility of the airline. Insight will not be responsible or liable for such delays or rescheduling. Airline Fuel Surcharges and Air-related Taxes, Fees and Restrictions: Airfares will be provided on booking, will be based on roundtrip purchase, and will include air-related taxes, fees and fuel surcharges imposed by the airlines.

    Price Changes: Airlines and other travel providers (including Insight) change pricing, and itineraries from time to time. Prior to your booking and paying the non-refundable deposit, all prices and itineraries in this brochure are subject to change at any time.

    Guest Changes: Changes to flight itineraries and name changes will result in penalties charged by the airline. These are the guest responsibility. Airline Special Requests: Seat assignment and special meal requests can be requested at time of booking. Insight does not assure the request will be granted. Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage is not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Insight. It is therefore the guest responsibility to request frequent flyer credit from the airline. Insight shall not be responsible for matters concerning frequent flyer miles.

    8General Information & Conditions

    Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies, exchange rates and other considerations as of the production date of this brochure (see back cover). All are subject to change. For up-to-date pricing contact your Travel Agent or call our Reservations Department. No surcharges regarding cost or currency fluctuations will be made to the LAND only price once the deposit is received. However, airport taxes, fuel surcharges and taxes, charges and levies imposed by an government, airlines or agencies may be passed on at any time, even after the deposit is received or vacation paid for. Your consent to this potential increase may be required at the time of your deposit. No refund will be made on account of reduction of any of the above. If the total Tour price increases by more than 10%, guests will have the option to cancel the tour within 7 days of notification of the surcharge without penalty. All prices are in US Dollars.

    Participation: On all Tours children under 5 years of age are not eligible to travel. Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision. Insight seeks to provide a safe, enjoyable and memorable travel experience for all guests. Insight welcomes guests with special needs or disabilities. Please note the following: -Guests must advise Insight at time of booking, or as early as possible, of any physical, medical or other special needs that require accommodating. Insight will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided. -Guests must ensure they are medically and physically able to travel. -Insight may impose safety requirements. Insight may exclude an individual from participating in a tour or an activity if the individual’s participation poses a direct threat to health or safety of others that cannot be eliminated by a reasonable modification of policies, practices or procedures or by the provision of auxiliary aids and services. This decision to exclude an individual will be based on an individualized assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability that potential injury will occur and whether reasonable modifications of policies, practices or procedures will mitigate the risk.

    -Insight does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as eating, toileting or dressing). A traveler who requires services of a personal nature (eating, toileting or dressing, as examples) should consider bringing a companion to provide such assistance and must understand that other travelers, Tour Directors and Insight Staff will not be available for such purpose.

    -Regrettably, motorized scooters are not allowed on Insight Vacations.
    Insight does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. Insight is not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on vacation, or for the quality of the care or services received.
    Some Tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, Insight may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities which Insight does not control. Accommodations on international tours may differ from those in the United States. Insight cannot guarantee disability access or accommodations for guests traveling on international tours. Many Optional experiences are operated by independent third party suppliers, not Insight. These are not part of the tour provided by us. Your contract will be with the operator of the excursion. We are not responsible for providing of the excursion, or anything that happens during the excursion. Some excursions involve outdoor activities and/or can be physically demanding. You must make your own decisions about excursions and participate only in activities that suit your physical ability. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. Insight may, in its sole discretion, decline booking any guest or remove any guest who cannot comply or refuses to comply with Insight’s terms and conditions. Behaviour: We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our Guests. We will refuse to deal with and may terminate the holiday/vacation of people who assault Insight Representatives or who continue to be verbally abusive or aggressive when asked to behave reasonably.
    When you make a booking, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Insight is not responsible for any costs incurred concerning a guest removed from a tour or aircraft, ship or train. Guests agree not to hold Insight or any of its related entities liable for any actions taken under these terms and conditions.
    Itinerary Variations: Insight strives to improve itineraries, services and features. If improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods multiple departures may operate, sometimes in reverse order; hotels may vary from those stated on the itinerary pages. On tours which include cruises, the ship may be changed for operational reasons. Departures in early and late season are potentially operated in cool weather conditions. As a result, itinerary variations may occur. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We try to notify you or your Travel Agent of changes. If your enjoyment may be diminished by such limitations, please check with us or your Travel Agent before making a reservation.
    Holidays & Changes: During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by Insight seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests. Holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled highlight dinners, sightseeing or other activities. If, you feel your enjoyment might be diminished by any of these circumstances please check with the respective national tourist office before selecting a specific departure date.
    Extended stays: If you arranged with us to remain at a destination before or after your tour, your stay will be at your sole expense as is the transfer to either the hotel or airport. Please see the 'Extra Night Hotels' section for a list of pre and post tour accommodation. Insight does not provide complimentary transfers for guests booking pre-and post-night accommodations. However, inexpensive airport transfers can be purchased from Insight. If your extra night accommodation is not the hotel where your tour begins or ends, you will be responsible for your transfer arrangements at your own expense.
    For your comfort: Insight operates a daily seat rotation system and enforces a strict no smoking and no alcohol policy onboard motorcoaches. Regular comfort stops are made on traveling days. Many hotels, restaurants, trains, cruises and other venues are 100% smoke free. Tour Cancellation: Insight reserves the right to cancel or re-schedule any Tour departure in any circumstances, including in accordance with operating requirements or circumstances beyond its control. If cancellation is made by Insight any time prior to departure date of the tour except when you failed to pay the final balance on time, Insight will either refund the amount received for the tour booking, or offer a comparable vacation if available. (Insight will refund any difference in price if the alternative is of a lower price however, the Guest will be responsible for additional costs if the alternative is priced higher.) Insight is not responsible for other travel arrangements affected due to our cancellations and is not liable for any cancellation penalties incurred on other travel arrangements including air tickets.
    Travel Insurance: Insight recommends that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Insight cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.
    Disclaimer of Warranties: The Operator warrants only that the services shall be generally, though in view of the vagaries of travel, not necessarily precisely, as described, and subject to changes and the other terms and conditions herein. All other warranties, express and implied, including warranties of fitness for a specific purpose and merchantability are expressly excluded. There is no warranty that extends beyond the description of the face hereof.

    9Responsibility

    Complete Agreement: These booking conditions together with terms expressly incorporated into this contract represent the entire agreement between the parties.
    Changes: The Operator shall be responsible to the guest for supplying the services and accommodations described in this brochure, except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the Operator’s control. In such circumstances, the Operator will seek to supply comparable services, accommodations and itineraries and there shall be no refund in these circumstances.

    Disclaimer of Liability: Neither the Operator nor its agents or affiliated entities shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. Insight shall not be liable for indirect, special or consequential damages. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Insight recommends that guest obtain baggage insurance. After return at the end of the tour, if lost articles are found and returned to the owner, a service fee will be charged. The Tour Directors, carriers, hotels and other suppliers who provide services on Tour are independent contractors; they are not agents, employees or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Operator is not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise.

    Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories“ put out by various governments, may at times necessitate changes to the accommodations and itinerary or even Tour cancellation. Please refer to our Terms and Conditions for further information in this regard. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.
    Safety: Where the guest occupies a motorcoach seat fitted with a safety belt, neither the Operator nor its agents or co-operating organisations or service providers will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such an accident or incident. This exclusion and limitation of liability shall not be used to imply that the Operator or its agents or affiliated entities are liable in other circumstances.
    International Treaties: Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage. Enrolment in and payment for a tour shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure. These cannot be varied except in writing by an officer of the Company.
    Insight Vacations, Inc. Limited Role: Insight Vacations, Inc., a California corporation, serves only as sales representative, and is not responsible for any activity beyond its limited role in arranging reservations and ticketing. Insight Vacations, Inc. shall not be responsible or liable for any act, omission or default, whether negligent or otherwise, of any other entity whether or not affiliated with the operator.

    This Agreement is deemed to be entered into in Orange County, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions shall be solely in the Superior Court of California in or for Orange County or the United States District Court for the Central District of California. This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Insight no later than 60 days after completion of the Insight vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred.

    Errors and Omissions: In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing.

    We try to ensure brochure accuracy at the time of printing. However Insight shall not be held responsible for printing or typographic errors, or errors arising from unforeseen circumstances.

    Airline(s) do not by virtue of being referred to in this brochure represent itself or themselves as contracting with or as having any legal relationship with any purchaser of a vacation from Insight. All bookings made with any provider of transport, facilities, meals, other goods or of any services are subject to terms and conditions imposed by them in relation to matters not covered particularly and expressly by our agreement with the above mentioned Operator. If you decide you do not want to visit a country or part of a country you intended to visit due to any law, condition or requirement of any government or government authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred, and any cancellation or amendment fees. None of the companies in the Insight group of companies, or any of their servants or agents, accept responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.

    10Complaint Procedures & Consumer Protection

    Complaint Procedure: If you have a problem during your tour please inform Insight’s Tour Director or Local Representative immediately, who will try to put things right. If the matter was not resolved locally, please write to Insight’s Customer Services Department at the address below within sixty (60) days the end of the Insight vacation, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract. Accordingly, any claim not received in writing within this time is waived and barred.
    Guests who purchase from within California: Transactions entered into with Insight are covered by the California Travel Consumer Restitution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977--6001; or by faxing a request to: (213) 897--88466
    Guests purchasing from outside of California: Transactions entered into with Insight are not covered by the California Travel Consumer Restitution Fund.
    Data Protection: To process your tour booking, Insight will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above
    We may also use personal information you provide us to review and improve the tours and services we offer, and to contact you (by post, email, telephone or other means) about other offers by Insight that may interest you. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Insight Vacations, Inc., 555 Theodore Fremd Ave, Ste C204 Rye, NY 10580. Insight may charge a fee for supplying you this information as permitted by law.

    Each guest is required to comply with the terms, conditions, requirements, laws, rules and/or regulations of any service provider, or any country or governmental authority, and shall be liable for any such non-compliance. Booking arrangements: Your booking arrangements can be made through your Travel Agent, or with us directly. When you make a booking you must be at least 18 years of age at the time of booking. You are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions. We will deal only with the lead booking name in all subsequent correspondence and dealings. You are responsible for making all payments due, ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party, notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed.

    Additional Optional Experiences: With Insight, you will enjoy many famous highlights as included features on your tour, at no extra cost. An exciting array of additional Optional Experiences and Activities may be made available to further enhance your experience. These Excursions and Activities are optional, and are offered at special preferential prices. They can be booked only after you start your tour, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation. You can book and pay for them through your Tour Director, by cash or credit card. Optional Experiences may vary due to seasonal conditions and require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of “Tour Participation” regarding limitation (exclusion) of our liability for Optional Experiences operated by independent third party suppliers.

    Financial Protection US$20 MILLION your peace of mind guarantee

    The traveling public has always been concerned about the protection of their advanced bookings. As part of Insight’s commitment to providing our customers with peace of mind in all dealings with Insight, TravCorp Financial Services Limited has provided a letter of credit to Insight of US$20 Million in respect of all customers traveling with Insight.

    United States Tour Operator Association $1 Million Travelers Assistance Program
    Insight Vacations Limited shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Insight Vacations Limited customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Insight Vacations Inc. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York , New York 10016, or by email to information@ustoa.com or by visiting their website at www.USTOA.com

    Insight Vacations, Inc. 801 East Katella Avenue. Anaheim, CA 92805.

    Insight Vacations Limited, Travel House, Rue du Manoir, St Peter Port, Guernsey. GY1 2JH Channel Islands.
    The Insight group of companies has Marketing/Sales/Administrative offices/agents in:
    Australia, Canada, China, Guernsey, Hong Kong, India, Israel, Japan, United Kingdom, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand and the USA.

    For further information visit our website at www.insightvacations.com

    11Other Conditions

    Complaint Procedure: If you have a problem during your tour please inform Insight’s Tour Director or Local Representative immediately, who will try to put things right. If the matter was not resolved locally, please write to Insight’s Customer Services Department at the address below within sixty (60) days the end of the Insight vacation, as it is important that you provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract. Accordingly, any claim not received in writing within this time is waived and barred.
    Guests who purchase from within California: Transactions entered into with Insight are covered by the California Travel Consumer Restitution Fund (TCRF) if the guest is located in California at the time of payment. Eligible guests may file a claim with TCRF if the guest is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded when required. The maximum amount which may be paid by the TCRF to any one guest is the total amount paid on behalf of the guest to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977--6001; or by faxing a request to: (213) 897--88466
    Guests purchasing from outside of California: Transactions entered into with Insight are not covered by the California Travel Consumer Restitution Fund.
    Data Protection: To process your tour booking, Insight will need to use personal information for you and guests in your booking. Personal information may include each guest’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. We may need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. In making your booking, you consent to your personal data being passed to relevant third parties as set out above
    We may also use personal information you provide us to review and improve the tours and services we offer, and to contact you (by post, email, telephone or other means) about other offers by Insight that may interest you. If you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Insight Vacations, Inc., 555 Theodore Fremd Ave, Ste C204 Rye, NY 10580. Insight may charge a fee for supplying you this information as permitted by law.

    Additional Optional Experiences: With Insight, you will enjoy many famous highlights as included features on your tour, at no extra cost. An exciting array of additional Optional Experiences and Activities may be made available to further enhance your experience. These Excursions and Activities are optional, and are offered at special preferential prices. They can be booked only after you start your tour, as many of them are carefully programmed to coincide with highlights available at the time of your visit. A detailed list and cost of these will be included in your travel documentation. You can book and pay for them through your Tour Director, by cash or credit card. Optional Experiences may vary due to seasonal conditions and require minimum guest participation. Prices are subject to change without notice. Please also see the relevant section of “Tour Participation” regarding limitation (exclusion) of our liability for Optional Experiences operated by independent third party suppliers.

    Financial Protection US$20 MILLION your peace of mind guarantee

    The traveling public has always been concerned about the protection of their advanced bookings. As part of Insight’s commitment to providing our customers with peace of mind in all dealings with Insight, TravCorp Financial Services Limited has provided a letter of credit to Insight of US$20 Million in respect of all customers traveling with Insight.

    United States Tour Operator Association $1 Million Travelers Assistance Program

    Insight Vacations Limited shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of The Travel Corporation who, as an Active Member of the USTOA is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Insight Vacations Limited customers in the unlikely event of The Travel Corporation bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Insight Vacations Inc. Complete details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York , New York 10016, or by email to information@ustoa.com or by visiting their website at www.USTOA.com

    Insight Vacations, Inc. 801 East Katella Avenue. Anaheim, CA 92805.

    Insight Vacations Limited, Travel House, Rue du Manoir, St Peter Port, Guernsey. GY1 2JH Channel Islands
    The Insight group of companies has Marketing/Sales/Administrative offices/agents in:
    Australia, Canada, China, Guernsey, Hong Kong, India, Israel, Japan, United Kingdom, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, Switzerland, Thailand and the USA.

    For further information visit our website at www.insightvacations.com

  • G Adventures Terms & Conditions
    BOOKING TERMS & CONDITIONS

    By booking or participating in a tour and any related products or services (a “Tour”) with G Adventures Inc. (“G Adventures” or the “Tour Operator”), you (“you”) agree to these Terms & Conditions (the “Terms”). Your booking contract may be with G Adventures Inc., a Canadian company incorporated in Ontario (“G Adventures Canada”) and authorized sales agent of the Tour Operator, as indicated on your invoice, however, your Tour will be operated by the Tour Operator. G Adventures Canada is a member of TICO (Member No. 50009280).
    For additional terms that apply to certain G Adventures Tours or travel styles please see:
    Family Tours – 29(A)
    Yolo Tours – 29(B)
    M.S. Expedition – 29(C)
    National Geographic Journeys with G Adventures – 29(D)
    Conditions of Carriage: If your Tour includes carriage by sea, the Conditions of Carriage available at www.gadventures.com/terms-conditions/conditions-of-carriage/ also apply to your Tour, are expressly incorporated into these Terms and form part of your booking contract with the Tour Operator.
    By booking a Tour you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.

    1 THE BOOKING CONTRACT

    Your booking is confirmed and a contract exists when the Tour Operator or your travel agent issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
    You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to the Tour Operator.

    2BOOKING ON BEHALF OF OTHERS

    By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or your travel agent if any changes or cancellations are required and keeping your party informed.
    By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.

    3REQUIRED MEDICAL INFORMATION

    You must provide any medical information reasonably requested by the Tour Operator and may be required to complete the Tour Operator’s medical information form (the “Medical Form”), available on the Tour Operator’s website at http://www.gadventures.com/medicalform.

    Medical Forms are mandatory for certain Tours. If you have any pre-existing medical conditions which may impact their ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you must return a Medical Form, signed by a licensed and practicing physician to the Tour Operator prior to or at the time of final payment for the applicable booking.

    You agree to complete the Medical Form honestly and to disclose all relevant medical information accurately and fully. The Tour Operator will maintain the information in accordance with the Tour Operator’s Privacy Policy available at https://www.gadventures.com/terms-conditions/privacy/.

    The Tour Operator reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a Tour.

    The Tour Operator reserves the right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where the Tour Operator determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.

    Pregnancy is considered a medical condition and must be disclosed to the Tour Operator at the time of booking. The Tour Operator may refuse to carry pregnant women over 24 weeks. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.

    In the event that you do not complete the required Medical Form or provide medical information reasonably required by the Tour Operator for any reason by the deadline indicated above, the Tour Operator reserves the right to cancel your booking and all applicable cancellation fees will apply.

    You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.

    Travel with the Tour Operator may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and the Tour Operator makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.

    4SPECIAL REQUIREMENTS

    Any special requirements must be disclosed to the Tour Operator at the time of booking. The Tour Operator will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking but the Tour Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and the Tour Operator and the Tour Operator is not liable for any failure to accommodate or fulfill such requests.

    5AGE REQUIREMENTS

    Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the Tour description or by the Tour Operator, the minimum age for minors travelling on any Tour is 12 years old.

    All bookings with a minor are subject to review and approval by the Tour Operator. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. The Tour Operator will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

    Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. The Tour Operator does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).

    6 MANDATORY INSURANCE REQUIREMENTS

    YOU MUST HAVE TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION AND REPATRIATION COVERAGE OF US$200,000 covering all applicable dates of travel with the Tour Operator. This insurance must cover personal injury and emergency medical expenses. On the first day of each Tour, a representative of the Tour Operator will verify that you have sufficient insurance in place. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage.

    7 PRICES, SURCHARGES AND TAXES

    The published price of the Tour and any products or services offered by the Tour Operator is subject to change at any time, before or after booking confirmation, up to 30 days before departure. Tours are priced and advertised exclusive of applicable sales taxes. After a confirmation invoice has been issued by the Tour Operator (or G Adventures Canada, as its agent), the Tour Operator reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services; provided however, the Tour Operator will only do so where the increase in question is greater than 2% of the original price paid for the products or services (excluding add-ons, insurance, and taxes). Upon learning of the necessity to impose a surcharge in accordance with this section the Tour Operator will provide notice to you as soon as reasonably possible.
    Where the increase in price is greater than 7% of the original price of the applicable products or services (excluding add-ons, insurance and taxes), you may choose to either:

    1. cancel the applicable booking without incurring any penalty; or
    2. accept the change of price.

    You must notify the Tour Operator of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.

    From time-to-time the Tour Operator (or G Adventures Canada, as its agent) may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by the Tour Operator are not entitled to reduced pricing.

    8 VALIDITY

    All dates, itineraries and prices of Tours are subject to change at any time and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance these Terms.

    You acknowledge that you are responsible for keeping up to date on the specific details of your Tour and any other products or services, including, but not limited to checking the Tour Operator’s website at least 72 hours prior to departure as minor changes may have been made after the time of booking.

    9 DEPOSITS

    At the time of booking, a non-refundable deposit of USD$250, GBP£100, EUR€250, CAD$250, AUD$250, CHF250, ZAR1000 or NZD$250, as applicable, per person per Tour is due to the Tour Operator. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking . The non-refundable deposit should be sent to the Tour Operator or authorized agent, as applicable.

    Certain products of services the Tour Operator, including bookings on the M.S. Expedition [include anchor link to bottom], may require you to provide a higher deposit of make full payment at the time of booking. The Tour Operator will advise you of any such requirements prior to confirmation of the applicable booking.

    Lifetime Deposits: If you cancel your booking, and that cancellation is not a result of nonpayment or any other breach of these Terms, the deposit amount will be held as a “Lifetime Deposit” with the Tour Operator, subject to these Terms. Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any other Tour offered by the Tour Operator. The Lifetime Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to the Tour Operator in writing.
    For the avoidance of doubt, only the deposit amount will form part of the Lifetime Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be applied per person per product booked. A Lifetime Deposit must be applied to a new Tour booking that is of equal or greater value to the cancelled Tour for which the Lifetime Deposit was originally received. A Lifetime Deposit may not be applied to the same or similar dates of travel.

    10DETAILS REQUIRED FOR BOOKING

    As a condition of booking, you must provide the information requested by the Tour Operator along with final payment. If you fail to provide all required information prior to the date on which full payment is due, an administrative fee will be charged for any costs incurred by the Tour Operator as a result of your failure to provide the required information. If you fail to supply information required by the Tour Operator for air tickets, permits, or other inclusions, you will also be liable for any costs, fees or losses including failure to obtain or provide that inclusion. In the event that you fail to supply information required by the Tour Operator, the Tour Operator also reserves the right to treat your booking (or the relevant component of your booking) as cancelled and levy any cancellation fees deemed reasonable by the Tour Operator, in its sole discretion. The information required by the Tour Operator will vary by Tour and will be communicated to you or to the Tour Operator’s authorized agent during the booking process. The Tour Operator will not be held responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided.

    11AIRFARE

    Tour prices do not include international or other airfare unless expressly mentioned in the Tour’s descriptions. The Tour Operator will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by the Tour Operator or the applicable air carrier(s).

    The Tour Operator acts only as a sales agent for the applicable air carrier and the air carrier terms and conditions apply to the purchase and use of the air travel ticket. Please consult the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms. The Tour Operator is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.

    12FINAL PAYMENT & ACCEPTANCE OF BOOKING

    The confirmation sent by the Tour Operator or your travel agent will contain details of final payment required for any booking. Payment of the balance of the price for any products or services booked (excluding M.S. Expedition [Anchor link] and custom-tailored products or services) is due 60 days before the departure date of the first product or service included in the applicable booking. If full payment is not received by the applicable due date, the Tour Operator may, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a booking is made less than 60 days before the departure date of the first product included in the applicable booking, then the full amount must be paid at the time of booking. If, for any product or service booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.
    The Tour Operator is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to the Tour Operator.

    13CANCELLATION BY THE PARTICIPANT

    You may cancel your booking by notifying the Tour Operator. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Operator and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products). Cancellation of a Tour:

    1. Cancellation received 60 days or more before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, the remainder of the payments made to the Tour Operator in respect of the cancelled product will be refunded.

      Cancellation received 59-30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to the Tour Operator in respect of the cancelled Tour will be refunded.

    2. Cancellation less than 30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, and no further refund will be payable.

      For certain products of services the Tour Operator, including bookings on or related to the M.S. Expedition [include anchor link to bottom], alternative cancellation terms may apply. The Tour Operator will advise you of any such requirements prior to confirmation of the applicable booking.

    3. Cancellation of Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities booked directly with the Tour Operator:
      Cancellation 31 days or more before departure: you will receive a full refund in respect of cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities.
      Cancellation 30 days or less before departure: No refund will be payable in respect of any cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities.

    14GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY THE TOUR OPERATOR

    A departure date for a Tour offered by the Tour Operator will become a guaranteed departure when at least one booking secured by a valid deposit has been made on that departure.

    The Tour Operator guarantees that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on the Tour Operator’s website or by contacting the Tour Operator. Brochures and other printed materials displaying Tour information and departure dates are subject to change may not be relied upon for purposes of this guarantee.

    If a Tour is cancelled by the Tour Operator before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from the Tour Operator:

    1. a substitute Tour of equivalent or superior value; or
    2. a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from the Tour Operator the difference in price between the price of the Tour originally purchased and the substitute Tour; or
    3. full refund of all monies paid for the cancelled Tour.
    4. The Tour Operator is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, the Tour Operator reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where a significant element of a Tour as described cannot be provided after departure, the Tour Operator will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, the Tour Operator may provide you with a refund for unused products or services as determined in its discretion.
    15TRAVEL DOCUMENTS

    It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with the Tour Operator as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by the Tour Operator that is a direct result of your failure to secure or be in possession of proper travel documentation. The Tour Operator does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that the Tour Operator is not responsible for any errors or omissions in this information.

    16FLEXIBILITY & UNUSED SERVICES

    You acknowledge that the nature of adventure travel requires flexibility and acknowledges that they will permit reasonable alterations to products, services or itineraries by the Tour Operator. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of the Tour Operator (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of the Tour Operator, including your removal from a Tour because of your negligence or breach of these Terms.

    17CHANGES

    Changes made by the Tour Operator: The Tour Operator may modify your itinerary where reasonably required in its sole discretion. If the Tour Operator makes a change affecting at least one in three full days of the itinerary or which materially affects the character of a product or service in its entirety (a “Material Change”), the Tour Operator will provide notice to you as soon as reasonably possible, provided that there is sufficient time to do so before departure. If a Material Change is made more than 14 days before departure, you may choose to:

    1. accept the Material Change and proceed with the amended product or service;
    2. book another product or service of equal or greater value, if available (you will be responsible for paying any difference in price); or
    3. book another product or service of lesser value, if available (with a refund payable to you for the difference in price); or
    4. cancel the amended product or service and receive a full refund for the land-only portion of the applicable product or service (a refund is not available for other products or services booked which are not subject to a Material Change).

    You must notify the Tour Operator of your choice within 7 days of receiving notice or you will be deemed to accept the amended itinerary.
    Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. Any changes are at the discretion of the Tour Operator. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with the Tour Operator, whether or not such expenses arise from a change of itinerary, and the Tour Operator is not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. The Tour Operator will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary.
    Changes made by you: You are responsible for ensuring that information provided to the Tour Operator is accurate and up-to-date. Any changes to your name on any booking are subject to the Tour Operator’s approval. Any changes to a booking depend on availability and are subject to the Tour Operator’s approval and these Terms. Any extra costs incurred for making the change will be charged to you along with an administrative fee. Cancellation of any Tour, product or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. No changes are permitted to any booking within 10 days of departure of the first product or service on the applicable booking.

    18ACCEPTANCE OF RISK

    You acknowledge that adventures travel and the products and services offered by the Tour Operator may involve a significant amount of risk to your health and safety. By traveling with the Tour Operator you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risk and releases the Tour Operator from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in Tour itineraries or otherwise offered by the Tour Operator.
    You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in “extreme sports” or other high-risk activities, or travel to countries with developing infrastructure. Standards of hygiene, accommodation and transport in certain countries where Tours take place are often lower than the standards you may reasonably expect in your home country or region. You agree that the Tour Operator is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where a Tour, product or service is operated. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.

    You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on Tour or, if in the opinion of the Tour Operator (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, the Tour Operator may terminate your travel arrangements on any product or service immediately at your expense and without any liability on the Tour Operator’s part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.

    You are responsible for any costs (including repair, replacement and cleaning fees) incurred by the Tour Operator or the Tour Operator’s suppliers for property damage, destruction or theft caused by you while on a Tour. You agree to immediately report any pre-existing damage to a representative of the Tour Operator and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.
    You agree to take all prudent measures in relation to your own safety while on Tour including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither the Tour Operator nor its Third Party Suppliers (as defined herein) are liable for loss or damages caused by your failure to comply with safety instructions or warnings.
    You agree to bring any complaints to the Tour Operator as soon as possible in order to provide the Tour Operator with the opportunity to properly address such complaint. You agree to inform your tour leader, another representative of the Tour Operator or the Tour Operator’s customer service department directly. The Tour Operator assumes no liability for complaints that are not properly brought to the attention of the Tour Operator and cannot resolve or attempt to resolve complaints until proper notice is provided. Any complaint made after the completion of a Tour must be received in writing by the Tour Operator within 30 days of the last day of travel of the booking in question.

    19THE TOUR OPERATOR IS NOT LIABLE FOR THIRD PARTY SUPPLIERS

    The Tour Operator makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although the Tour Operator takes all reasonable care in selecting Third Party Suppliers, the Tour Operator is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and the Tour Operator does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
    THE TOUR OPERATOR IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY OTHER THAN THE TOUR OPERATOR AND ITS EMPLOYEES.
    The Tour Operator is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.

    20OPTIONAL EXTRAS

    “Optional Extras” refers to any activity, transportation, meal, product or service not expressly included in the Tour itinerary or price of the Tour and do not form part of the Tour. You agree that any assistance given by the Tour Operator’s representative(s) in arranging, selecting, or booking, any Optional Extras is purely at your request and the Tour Operator makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative of the Tour Operator regarding any Optional Extras. You release the Tour Operator from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Extras.
    You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering or psychological injury or loss of or damage to property associated with Optional Extras is the sole responsibility of the third party providing that service or activity.

    21LIABILITY

    The Tour Operator and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against the Tour Operator for any such loss, damage, injury, or death.

    In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of the Tour Operator or of the Third Party Suppliers of any services which form part of the booking contract then the Tour Operator limits its liability, where applicable by all applicable international conventions.Carriage of passengers and their luggage by sea is governed by the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea (PAL), as amended (the “Athens Convention”) which is expressly incorporated into these Terms and any liability of the Tour Operator and the Carrier (as that term is defined in the Athens Convention) for death or personal injury or for loss or damage to luggage arising out of carriage by sea will be determined solely in accordance with this Convention. The Athens Convention limits the Carrier’s liability for death or personal injury or loss or damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to the Guest unless written notice is given to the Tour Operator and/or the Carrier:
    in the case of apparent damage, before or at the time of disembarkation or redelivery; or
    in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.
    Any damage payable by the Tour Operator up to the Athens Convention limits will be reduced in proportion to any contributory negligence by you and by the maximum deductible specified in Article 8 (4) of the Athens Convention. Copies of the Athens Convention are available from the Tour Operator on request.
    In so far as the Tour Operator may be liable to you in respect of claims arising out of carriage by sea, the Tour Operator is entitled to all the rights, defenses, immunities and limitations available, respectively, to the actual carrier and under the relevant Conventions, and nothing in these Terms will be deemed as a surrender thereof. To the extent that any provision in these Terms is made null and void by the Athens Convention or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but not further. The Tour Operator’s liability will not at any time exceed that of the carrier under its Conditions of Carriage and applicable or incorporated conventions or other legislation. Any liability in respect of death and personal injury and loss of and damage to luggage which the Tour Operator may incur, whether under the contract with you in accordance with these Terms or otherwise, will always be subject to the limits of liability contained in the Athens Convention for death or personal injury.
    Notwithstanding anything to the contrary elsewhere in these Terms, the Tour Operator will not in any circumstances be liable to you for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature.
    For claims not involving personal injury, death or illness or which are not subject to the Conventions referred to above, any liability the Tour Operator may incur for the negligent acts or omissions of its suppliers will be limited to a maximum of the price which you paid for the applicable Tour, not including insurance premiums and administration charges. Where this relates to loss or damage to luggage and other personal possessions then the Tour Operator liability will not exceed $1,000 CAD. The Tour Operator will not at any time be liable for any loss of or damage to valuables of any nature. You agree that you will be precluded from making a double recovery by making the same claims and seeking recovery against the Tour Operator and its suppliers, contractors or other third parties.

    22FORCE MAJEURE

    The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Tour Operator; or an event which the Tour Operator or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.

    23IMAGES AND MARKETING

    You agree that, while participating in any Tour, images, photos or videos may be taken by other participants, the Tour Operator or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the Tour Operator, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.

    24PRIVACY POLICY

    The Tour Operator must collect your personal information to deliver the Tour and any products or services booked. The Tour Operator collects, uses and discloses only that information reasonably required to enable the Tour Operator and its Third Party Suppliers to provide the particular Tour, products and/or services that you have requested as described in the Tour Operator’s Privacy Policy, which can be accessed any time at http://www.gadventures.com/terms-conditions/privacy/ and is expressly incorporated into these Terms. By submitting any personal information to the Tour Operator, you indicate your acceptance of the Tour Operator’s Privacy Policy.

    25SEVERABILITY

    If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.

    26CONTRACT PARTIES & SUCCESSORS

    These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors and assigns.

    27APPLICABLE LAW

    The Contract and these Terms are subject to the laws of Ontario, Canada and you submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for the resolution of any dispute under these Terms or concerning any Tour, product or service.

    28AMENDMENTS

    The Tour Operator reserves the right to update or alter these Terms at any time, and will post the amended Terms on the Tour Operator’s website at gadventures.com/terms-conditions/. Any amendment will take effect 10 days after being posted to the Tour Operator’s website. An up to date copy of these Terms, as amended, may be accessed at any time on the Tour Operator’s website and will be sent to you upon written request to the Tour Operator. You are deemed to have accepted any amendments to these Terms on the date that is 10 days after their posting on the Tour Operator’s website. The Tour Operator recommends that you refer to the Terms prior to travel to familiarize themselves with the most up-to-date version available.

    29 ADDITIONAL TERMS APPLICABLE TO CERTAIN TRAVEL STYLES
    (A) FAMILY TOURS

    The following terms and conditions will only apply if you are booking or traveling on Family Tours with the Tour Operator: Family Tour Requirements: In order to book a Tour designated as a “Family Tour” by the Tour Operator, you must be travelling as part of a “Family Unit”. A “Family Unit” is a group of two or more persons travelling and booking together, where at least one person is a minor in the care of at least one of the accompanying adults. One minor may accompany one or more adults for the purposes of being considered a Family Unit. The Tour Operator reserves the right to cancel the booking of anyone travelling or planning to travel on a Family Tour who, in the Tour Operator’s sole discretion, do not properly constitute a Family Unit in accordance with this section or otherwise does not meet the Tour Operator’s requirements for participation in a Family Tour.

    (B) YOLO TOURS

    The following terms and conditions will only apply if you are booking or traveling on Yolo Tours with the Tour Operator: To travel on a “Yolo” Tour, you must be at least 18 years of age as of the date of first travel and comply with any other age restrictions as may be promulgated from time to time by G Adventures.

    (C) M.S. EXPEDITION

    The following terms and conditions will only apply if you are booking or traveling on Expedition Tours with G Adventures:
    Deposit: If you are traveling on Expedition Tours a non-refundable deposit of GBP£400, EUR€500, USD$750, CAD$750, AUD$750, CHF750, ZAR3000 or NZD$750, as applicable, per person per Tour booked is due to the Tour Operator at the time of booking. If any booking on an Expedition Tour is made 90 days or less prior to the departure of such trip, full payment is due at the time of booking.
    Medical Form for Expedition Tours: The Tour Operator’s Medical Form is mandatory for all Expedition Tours. You must return your Medical Form signed by a licensed and practicing physician to the Tour Operator prior to or at the time of final payment for the applicable booking.

    Payment and Cancellation: Payment for the full amount due for any Expedition Tour is due 90 days before the departure date of the first product of service on your booking. If full payment is not received by the due date, the Tour Operator may change the rate payable or may treat the booking as cancelled and may, in its sole discretion, retain the deposit paid on booking as a cancellation fee. If a Tour is booked less than 90 days before the departure date of the first scheduled departure on your itinerary where an Expedition Tour is included, then the full amount is payable at the time of booking. If payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on your invoice.
    You may cancel your booking by notifying the Tour Operator. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received

    by the Tour Operator and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products). Cancellation Terms for Expedition Trips:

    1. Cancellation 90 days or more before first departure on relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms and the remainder of the payments to the Tour Operator for the cancelled Tour will be refunded.
    2. Cancellation 89-60 days before first departure on relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms and an amount equal to 50% of the remainder of the payments made to the Tour Operation for the cancelled Tour will be refunded.
    3. Cancellation less than 60 days before first departure on relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms and no further refund will be payable.

    Cancellation of Pre and Post Cruise Add-Ons (including Transfers, Pre and Post Cruise Accommodations, and flights booked with Expedition Tours):

    1. Cancellation 90 days or more before first departure on relevant booking: All payments made to the Tour Operator for the cancelled Pre or Post Cruise Add-On will be refunded.
    2. Cancellation 89-60 days before first departure on relevant booking: an amount equal to 50% of the payments made to the Tour Operator for the cancelled Pre or Post Cruise Accommodations will be refunded.
    3. Cancellation less than 60 days before first departure on relevant booking: no refund is payable for the cancelled Pre or Post Cruise Accommodations.

    Cancellation of Kayaking, Camping, and Theme Packs:

    1. Cancellation 31 days or more before departure: You will receive a full refund for cancelled Kayaking, Camping or Theme Pack.
    2. Cancellation 30 days or less before departure: No refund will be payable for cancelled Kayaking, Camping or Theme Pack.
    Expedition Service Providers:

    The Vessel used in Expedition Tours carries onboard service providers, which may include medical staff, spa personnel, or entertainers who operate as independent contractors. Their services and products are charged as Optional Extras and they contract directly with you to provide any products and services you request. Neither the Tour Operator nor the Carrier is responsible for these Optional Extras and will not be liable for the acts or omissions of these service providers.

    (D) NATIONAL GEOGRAPHIC JOURNEYS WITH G ADVENTURES

    The following terms and conditions will only apply if you are booking or traveling on a National Geographic Journeys with G Adventures Tour:
    National Geographic Partners, LLC (for purposes of these Terms, collectively “NGP”) will provide educational enrichment as outlined in its catalog and on its website (nationalgeographicjourneys.com) and has licensed G Adventures to organize and administer National Geographic Journeys tours. The Tour Operator is solely responsible for arranging and providing all the services and accommodations offered to you in connection with the Tour.
    By booking or traveling on a Tour, you certify that you do not have any mental, physical, or other condition that would create a hazard for yourself or other participants. NGP and the Tour Operator reserve the right in their sole discretion to accept, decline or remove any person on a Tour. NGP and the Tour Operator reserve the right, without penalty, to make changes in the published itinerary whenever, in their judgment, they deem it necessary for your comfort, convenience, or safety and in accordance with these Terms.
    NGP, ITS PARENTS, SUBSIDIARIES AND THEIR RESPECTIVE EMPLOYEES, AFFILIATES, OFFICERS DIRECTORS, SUCCESSORS, REPRESENTATIVE AND ASSIGNES (COLLECTIVELY DEFINED AS “NATIONAL GEOGRAPHIC”) ARE NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY.
    National Geographic shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against National Geographic for any such loss, damage, injury, or death.

    CONDITIONS OF CARRIAGE

    THESE CONDITIONS OF CARRIAGE GOVERN THE RELATIONSHIP, RESPONSIBILITIES AND LIABILITIES AS BETWEEN THE PASSENGER AND THE CARRIER AND ARE BINDING. THEY AFFECT YOUR LEGAL RIGHTS TO SUE, GOVERNING LAW, FORUM AND JURISDICTION AND CONTAIN CERTAIN LIMITATIONS OF LIABILITY, INCLUDING LIMITATIONS RESPECTING INJURY TO OR DEATH OF PASSENGERS AND LOSS OF OR DAMAGE TO LUGGAGE. PLEASE READ ALL OF THESE TERMS AND CONDITIONS CAREFULLY. BY ACCEPTING AND USING THIS TICKET, ALL PASSENGERS AGREE TO ACCEPT AND TO BE BOUND BY ALL OF ITS TERMS AND CONDITIONS.

    1Definitions

    "Ticket" means this entire document including all its terms and conditions of carriage. "Carrier" means the owner and/or any charterer and/or operator and/or manager of the Vessel or any other person, to the extent that it acts as carrier or performing carrier (in accordance with the definition provided in the Athens Convention). "Luggage" means any property belonging to or carried by any Passenger brought on board the Vessel, including baggage, packages, suitcases, trunks, effects, articles, cabin luggage, hand luggage, articles worn by or carried by the Passenger, or deposited with the purser for safe custody, vehicles and any other property whatsoever. "Vessel" means the vessel named in the ticket, invoice, or other similar document issued by the Organizer or any substituted vessel owned and or chartered and or operated and or managed and or controlled by the Carrier. "Organizer" means the party with which the Passenger has entered into a contract for the cruise and/or a Package as defined under the Council Directive 90/314/EEC of 13 June 1990 on Package Travel, Package Holidays and Package Tours. or other relevant legislation or regulations. "Passenger" includes every person purchasing, accepting or using the ticket on their own behalf or on behalf of others in their care including minors and persons with a disability for whom a Passenger is responsible.

    2Cruise Ticket

    The cruise ticket includes the following services: all water transportation aboard the Vessel and the Vessel's tenders, ship accommodation, expedition leader and lecturers or local guides, lectures, videos, slide and film shows or other educational means, all meals, access to public viewing areas, and all shore excursions. The following items are not included in the cruise ticket: airfare and air taxes, passport, visa and custom fees, ground handling fees, ground transfer costs, additional hotel accommodation, laundry, postage, drinks, medical expenses, travel insurance, communication cost, and gratuities to staff and crew.

    3Non-Transferability

    The Carrier agrees to carry the person(s) named on the ticket on the date and vessel for the specific voyage and cabin type indicated, or any substitute vessel, and is NOT TRANSFERABLE.

    4Embarkation
    1. The Passenger is required to be on board the Vessel at least one hour before departure or earlier if advised by Carrier. Enhanced security procedures may require additional time. At the time of embarkation the Passenger is responsible for having received all medical inoculations necessary for the voyage and having in his/her possession this Ticket, valid passport, visas, proof of insurance purchase and including adequate coverage (as per section 5), medical card and other documents necessary for scheduled ports of call and disembarkations. If Passenger fails to do so, then the Carrier shall have no further obligation to transport or to furnish transportation to Passenger.
    2. The Carrier shall not be liable to refund Passenger’s fare or for any other damages or expenses or consequential losses if the Passenger is prohibited from boarding due to lack of proper documents. The Carrier reserves the right to check and record details of such documentation. The Carrier makes no representation and gives no warranties as to the correctness as to any documentation, which is checked. Passengers are advised to consult their travel agent or the appropriate governmental authority concerning required documentation for travel. The Passenger shall indemnify the Carrier for all penalties, fines, charges, losses and expenses imposed upon or incurred by Carrier due to the Passenger’s failure to have proper documentation or otherwise comply with applicable laws or regulations of any kind, or imposed by governmental authorities including requirements relating to immigration, customs and excise. Any stamps on tickets, customs, excise or other taxes or fines on Passenger or Carrier resulting from the Passenger’s conduct, embarkation expenses, and all expenses of such a nature are to be paid by Passenger.
    3. Passengers will be required to register a valid credit card or payment method at the Purser’s desk upon embarkation for charges incurred during the voyage.
    4. ISPS Regulations may require all passengers boarding the ship to be issued a picture ID. Your digital picture may be taken and your ID issued during the embarkation process.
    5. A passenger shall not have the right to exclusive occupancy of a cabin with two (2) or more berths unless he has paid supplement for exclusive occupation. The Carrier reserves the right to transfer the Passenger from one cabin to another.
    6. If the Vessel is delayed by any cause whatsoever beyond the Carrier’s control, the Carrier shall be entitled to charge Passengers for their maintenance at current rates for every day of the delay.
    7. If for any reason whatsoever Passengers remain onboard after the arrival of the Vessel at their port of destination, the Carrier will require Passengers to pay for their maintenance at current rates for every night they remain onboard.
    5Insurance

    It is mandatory that all Passengers obtain and have travel insurance with a minimum coverage of US$200,000 while traveling with the Carrier. Such insurance must cover personal injury, medical expenses, loss of or damage to luggage, repatriation expenses, and evacuation expenses. Passengers must be able to provide proof of Insurance purchase and adequate coverage as per the required amounts above if requested by the Vessel’s officers, personnel or Carrier’s representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Passenger.

    6Baggage, Valuables and Other Possessions
    1. Each Passenger may bring aboard the Vessel a reasonable amount of clothing and personal effects without charge. Each passenger is allowed the equivalent of two suitcases, (we strongly suggest the use of a backpack or a soft duffel bag), and two items of hand luggage. The passenger shall be charged for baggage in excess at the carrier’s current rate. The carrier reserves the right to refuse carriage of excess baggage.
    2. All baggage must be securely packed and distinctly labeled with the Passenger's full name, the name of the Vessel, the cabin number of the Passenger and the sailing date of the Vessel. Under no circumstances may dangerous articles such as firearms, explosives, oxygen or combustible or illegal substances be taken aboard the Vessel.
    3. Pets and other animals are not allowed on board the Vessel.
    4. Hand or unlocked baggage, breakables and valuables, including but not limited to jewelry, money, precious stones, trade equipment, computers, photographic equipment or other electronics, securities, financial instruments and/ or tickets, must be hand-carried by Passengers on and off the Vessel, and may not be included with check- in baggage. The Carrier shall not be responsible for loss of or damage to such items.
    7Liability for death, injury and/or loss of, or damage to luggage
    1. The liability (if any) of the Carrier for death and/or personal injury to Passengers and/or the loss of or damage to Luggage during the passage shall be determined in accordance with The Convention relating to the Carriage of Passengers and their Luggage by Sea adopted at Athens on the 13 day of December 1974 and Amended on the 19 December 1976 (hereinafter "The Athens Convention").
    2. The provisions of The Athens Convention are hereby expressly incorporated into the Conditions of Carriage. A copy of the Athens Convention is available on request and may be downloaded from the Internet at
      http://www.imo.org/Conventions/contents.asp?topic_id=256&doc_id=663
    3. It is presumed under the Athens Convention that the Carrier has delivered Luggage undamaged to a Passenger unless written notice is given by the Passenger within the following periods: i) In the case of apparent damage before or at the time of disembarkation or redelivery. ii) In the case of damage which is not apparent or loss of luggage within 15 days from the disembarkation or delivery of from the date and such redelivery should have taken place.
    4. The Carrier is not liable for loss of or damage to cash, negotiable security, jewelry, ornaments, works of art or any other valuables unless deposited with the Carrier specifically for the purposes of safekeeping. In those circumstances the Carrier’s liability will still be limited to the amounts payable under The Athens Convention to 1200 SDR’s. Safe deposits in cabins are not deposits with the Carrier pursuant to the Convention.
    5. The liability of the Carrier, his servants and or agents shall, subject to any deductibles, be limited by virtue of the Athens Convention in respect of death and/or personal injury to 46,666 SDRs (approximately €57,000) per passenger per carriage). Loss of or damage to cabin luggage to 833 SDRs; luggage other than cabin luggage 1200 SDRs; valuables deposited with the Carrier 1,200 SDRs. per Passenger per Carriage.
    6. The Carrier will only be liable in relation to death or personal injury and/or loss or damage to luggage in the event that the Carrier and/or its servants or agents are guilty of "fault or neglect" as required by Article 3 of The Athens Convention.(g) Any damages payable by the Carrier shall be reduced in proportion to any contributory negligence by the Passenger as provided in Article 6 of the Athens Convention.
    7. In addition, the Carrier shall have the full benefit of any applicable laws providing for limitation and/or exoneration of liability (including without limitation, Law and/or the laws of the Vessel’s flag in respect of liability of/or the global limitation on damages recoverable from the Carrier and nothing in these Conditions of Carriage is intended to operate to limit or deprive the Carrier of any such statutory or otherwise limitation or exoneration of liability. The servants and/or agents of the Carrier shall have the full benefit of all such provisions relating to the limitation of liability.
    8. The responsibility of the Carrier is limited to the period(s) while the Passenger and/or his or her Luggage are on board the Vessel and/or any tenders and/or property owned or being operated by the Carrier.
    9. The time in which a claim may be brought under the Convention is limited to a period of 2 years from the date of disembarkation and or as set out in Article 16 of the Athens Convention.
    10. Without prejudice to the provisions of clauses a to j hereof, if any claim is brought against the Carrier in any jurisdiction where the applicable exemptions and limitations incorporated in these Conditions of Carriage are held to be legally unenforceable, then the Carrier shall not be liable for death, injury, illness, damage, delay or other loss or detriment to person or property arising out of any cause of whatsoever nature not shown to have been caused by the Carrier's own negligence and or fault and neglect.
    11. The Carrier is not liable for or in connection with or arising out of any acts or omissions of any kind of any independent sub-contractors on board the Vessel and/or ashore.
    12. The Carrier shall not be under any liability in respect of any claim whatsoever unless written notice of the claim is presented to the Carrier within six months from the date on which the claim arose and unless a suit or action is brought within one year from that date (with the exception of claims brought under the Athens Convention which shall be brought within a two-year period specified in Article 16 of the Athens Convention). After the expiry of the said period any suit or action shall be time-barred.
    13. The Conditions of Carriage including limitation of liability are applicable to any shore excursions purchased from and or provided by the Carrier.
    14. Settlements of reimbursable claims for lost luggage will be made on the basis of actual cash value (replacement cost, less depreciation). Settlements of reimbursable claims for damaged items will be on the basis of cost of repair or replacement, whichever is less. No amount shall be paid in settlement of any claim without proof of the actual cash value or repair cost as appropriate arising from the loss or damage. A written claim for loss of or damage to luggage must be made to Carrier before the Passenger leaves the debarkation area to enable the Carrier to investigate any damage and to conduct a search for claimed lost luggage. The Carrier shall not be responsible for any such loss or damage which is not so reported. Liability, if any, for loss or damage to luggage occurring elsewhere than on board the vessel in connection with air, car, motor coach, ground transfers, porters, stevedores and/or hotels shall rest solely with the person or entity providing such services and the Passenger agrees that the Carrier does not guarantee the performance of such services and shall not be liable in any respect or capacity for any such loss or damage.
    8ITINERARY / RIGHT TO CHANGE / DETENTION
    1. At any time before or after commencement of the voyage and whether or not the Vessel may have deviated or have proceeded beyond the port of destination, the Carrier may by notice in writing to the Passenger or by advertising in the press or by any other suitable means terminate the cruise if the performance or further performance is hindered or prevented by causes beyond the control of the Carrier or if the Master or the Carrier consider that such termination is necessary for the management and/or safety of the Vessel.
    2. The Carrier visits a large number of ports in numerous countries around the world. The Carrier reserves the right at its sole option and discretion, without any liability for damages or refund of any kind, to deviate from the Vessel's advertised or ordinary itinerary or route, to delay, advance or lengthen any sailing, to omit or change ports of call, to arrange for substantially equivalent transportation by another vessel and/ or by other means of transportation, whether belonging to Carrier or not, and to cause the Passenger to disembark from the Vessel temporarily or permanently.
    3. The Cruise Ship’s operation is subject to weather conditions, mechanical problems, vessel traffic, government intervention, duty to assist other vessels in distress, assistance of other vessels in distress, availability of berth facilities, and other factors which may be beyond the Carrier’s control.
    4. The Carrier or the Master shall have the liberty to comply with any Order or Directions as to departure/arrival routes, ports of call, stoppages, trans-shipment, discharge or destination or otherwise given by any government or any department or by any person acting or purporting to act with the authority of any government or any department thereof or by any war risks insurance association working under any government scheme in which the Vessel may be entered. Nothing done or not done under such orders or directions shall be deemed a deviation in law.
    5. Any dates and/or times specified in any timetables or otherwise which may be issued by the Organizer and/or the Carrier are only approximate and may be altered by the Carrier at any time and to such extent as is considered necessary in the interest of the voyage as a whole.(f) While the Carrier endeavors to provide reasonable protection for the Passengers’ comfort and safety onboard its ships, the Carrier cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources or harm. The Carrier reminds all passengers that they must ultimately assume responsibility for their actions while ashore. All shore excursions or other excursions undertaken as part of the cruise (including transfers and all other matters incidental to such excursions) will be undertaken at the passenger’s sole risk and the Carrier will have limited liability to the passenger for any loss or damage in respect to such excursions.
    6. For purposes of assisting other vessels or protecting life or property, the Master of the Vessel has the right, at his sole discretion, to deviate from the Vessel's advertised or ordinary itinerary or route, to delay, advance or cancel any sailing, to omit or change any ports of call, to tow or to be towed, to transfer the Passenger and the Passenger's luggage to any other vessel and or other means of transportation whether belonging to Carrier or not, to cause the Passenger to disembark the Vessel temporarily or permanently, and the Passenger shall have no claim against the Carrier in such circumstances.
    7. The Carrier reserves the right, without incurring liability of any kind, to refuse or revoke passage to, or confine to a stateroom, any Passenger who in Carrier's sole judgment may be refused admission into a port of landing or into the country of destination, or for any other cause may endanger themselves or others, or is causing or is likely to cause distress or annoyance to others. Any Passenger who is refused passage or otherwise denied any advertised benefit or service under this paragraph shall not be entitled to receive any compensation whatsoever and shall become liable for any resulting expenses incurred by the Carrier.
    8. Force Majeure
      The Carrier shall not be liable in any way to the Passenger for death, bodily injury, illness, damage, delay or other loss or detriment to person or property or for the Carrier's failure to commence, perform and/ or complete any duty owed to the Passenger if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, terrorist activities or threat thereof, civil commotions, labor difficulties, whether or not the Carrier is a party thereto, interference by authorities, requisitioning of the Vessel, political disturbance, inability to secure or failure of supplies, perils of the sea, collision, foundering of the Vessel, explosion, breakdown or failure of or damage to the Vessel or its hull, machineries or fittings, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, or any other cause whatsoever beyond the reasonable control of the Carrier.
    9 Health and Security/Idemnification by Passenger
    1. The Passenger represents and warrants that the Passenger is physically and otherwise fit to travel; that he will at all times comply with Vessel's rules and regulations and orders and directions of the Vessel's officers, Expedition Leaders and medical staff, that his conduct will not impair the safety of the Vessel or inconvenience other passengers.
    2. Any passenger with a condition that may affect his fitness to travel must submit a physician's certificate prior to departure.
    3. If it appears to the Carrier, the Master or the Cruise Ship's Doctor that a Passenger is for any reason unfit to travel, likely to endanger health or safety, or likely to be refused permission to land at any port, or likely to render the Carrier liable for Passenger maintenance, support or repatriation, then The Carrier or the Master shall have the right to take any of the following courses: (i) Refuse to embark the Passenger at any port; (ii) Disembark the Passenger at any port; (iii) Transfer the Passenger to another berth or cabin; (iv) If the Cruise Ship doctor considers it advisable, to place him/or confine him in the Cruise Ship's Hospital or to transfer the Passenger to a health facility at any port, at the Passenger's expense (v) to administer first aid and administer any drug, medicine or other substance or to admit and/or confine the Passenger to a hospital or other similar institution at any port provided that the ship’s doctor and/or Master considers that any such steps are necessary. The Passenger shall indemnify the Carrier for all penalties, fines, charges, losses or expenses incurred or imposed upon the Carrier or the Vessel by virtue of any act or violation of law of the Passenger.
    4. Where a Passenger is refused embarkation as a result of health and or fitness to travel, the Carrier shall not be liable for any loss or expense occasioned to the Passenger thereby, nor shall the Passenger be entitled to any compensation from the Carrier. Not all areas or equipment on the Vessel are accessible or suitable for access to physically challenged persons.
    5. The Carrier reserves the right to refuse passage to anyone who has failed to notify it of such disabilities or who in the Carrier’s and or Master’s and or Cruise Doctor’s opinion is unfit or unable to travel or anyone whose condition may constitute a danger to themselves or others onboard.
    6. Passengers who need assistance and/or have special requests or need special facilities or equipment must notify the Organizer at the time of booking. The Carrier is not obliged to provide any assistance or meet special requests unless the Carrier has agreed to do so in writing.
    7. Those Passengers physically challenged must be accompanied by a travelling companion fit and able to assist them. The ship’s wheelchairs are available for emergency use only.
    8. Any Passenger who embarks, or allows any other Passenger for whom he or she is responsible to embark, when he or she or such other Passenger is suffering from any sickness, disease, injury or infirmity bodily or mental or to his or her knowledge has been exposed to any infection or contagious disease, or for any other reason is likely to impair the health, safety or reasonable comfort of other persons onboard or for any reason is refused permission to land at his or her port of destination shall be responsible for any loss or expense incurred by the Carrier or the Master directly or indirectly in consequence of such sickness, disease, injury, infirmity, exposure or refusal or permission to land unless in the case of sickness, disease, injury, infirmity or exposure the same has been declared in writing to the Carrier or the Master before embarkation and consent in writing of the Carrier or the Master to such embarkation has been obtained.
    9. Pregnant women are highly recommended to seek medical advice prior to travel at any stage of their pregnancy. Women who are up to 24 weeks pregnant at the end of the cruise are required to produce a medical certificate of fitness to travel. The Carrier cannot for health and safety reasons carry pregnant Passengers of 24 weeks or more at the time of embarkation. The Carrier reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master and or the Cruise Doctor are not satisfied that the Passenger will be safe during the passage.
    10. Failure to inform the Carrier and the Vessel’s doctor of pregnancy will release the Carrier from any liability to the pregnant Passenger.
    11. The ship’s doctor is not qualified to deliver babies onboard or to offer pre or post natal treatment and no responsibility is accepted by the Carrier in respect of the ability to provide such services or equipment.
    12. If any condition affecting fitness to travel and or requiring medical attention arises after the cruise is booked, the Passenger is required to advise the Carrier in writing immediately. Failure to advise the Carrier as required hereunder shall release the Carrier and all personnel aboard the Vessel from any liability related to such condition or its treatment.
    13. The Passenger hereby consents to a reasonable search being made of the Passenger's person, luggage or other property and to the removal and confiscation or destruction of any object which may, in the opinion of the Carrier, be illegal, impair the safety of the Vessel, or inconvenience other Passengers.
    14. The Passenger shall indemnify the Carrier for all penalties, fines, charges, losses or expenses incurred or imposed upon the Carrier or the Vessel by virtue of any act or violation of law of the Passenger.
    10Minors
    1. The Carrier is unable to accommodate children under 10 years of age at the date of travel and reserves the right to restrict the number of those under eighteen years of age aboard the Expedition Vessel.
    2. Each child under the age of eighteen must be accompanied by an adult over the age of twenty-one. The ratio of adults to children traveling together must be one adult per two children and two adults per four children (seventeen and under). If the adult accompanying this child is not a parent, a "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Carrier prior to sailing.
    11Independent Contractor/Shore Tours/Limit of Liability

    Tours, including pre- cruise, post- cruise and other shore excursions including hotels, restaurants and transportation, whether by vessel, air, rail, land or other means, not owned or operated by Carrier are not under the operation or control of Carrier, and the Carrier makes no representation of any kind as to them, and takes no responsibility for them.
    The Passenger shall have no right to any refund and Carrier shall have no obligation or liability of any kind to the Passenger for acts or omissions in connection with or arising out of arrangements with independent contractors since they are not agents or employees of Carrier. Arrangements with independent contractors include, but are not limited to the following: (b-1) services or products available for the Passenger's convenience on board the Vessel and furnished by doctor(s), photographer(s), entertainer(s), instructor(s), shopkeeper(s), lecturer(s) and others; (b-2) services, products or transportation provided elsewhere than aboard the Vessel which are furnished by others in connection with sight- seeing tours, pre- cruise and post- cruise tours, excursions and shore trips, including, but not limited to tender service, whether arranged or organized by tour operators, travel agents or Carrier.
    The independent contractors shall be entitled to charge for any products sold, services rendered or transportation provided to the Passenger either directly or through Carrier.
    Each Passenger agrees that all rights, exemptions from liability, defenses and immunities of whatsoever nature referred to in these Conditions of Carriage which are applicable to Carrier and the Vessel, shall in all respects inure also for the benefit of any servant, agent or independent contractor of the Carrier acting in the course of or in connection with their employment so that in no circumstances shall any such servant, agent or independent contractor as the result of so acting be under any liability to any such Passenger different from or higher than that of the Carrier. Any acceptance by the Carrier of payment for any such services is done only as a convenience to the Passenger and shall not modify the limitations or disclaimer of agency stated herein.

    12Non-liability for Medical Treatment
    1. The Carrier does not undertake that a physician or medical personnel will be aboard the Vessel. If the Vessel does carry a physician or medical personnel, then they are independent contractors and work directly for the Passengers. Any physician or other medical personnel that renders emergency treatment and/or performs medical or surgical services, does so at the rates fixed in the "Schedule of Physician’s Charges" posted aboard the Vessel or as otherwise agreed to, or in the absence thereof, then at customary rates.
    2. All Passengers are required to complete and submit a medical form 90 days prior to departure for Expedition Travel to Antarctica. Passengers to non-Antarctic destinations with pre-existing medical conditions are required to have the medical form signed and dated by a physician and submitted 90 days prior to departure. Failure to submit such a form may result in the Passenger being denied boarding.
    3. If, in the opinion of the Carrier, a Passenger in need of medical or surgical services is unable to request it, the Passenger hereby expressly consents to such treatment, if any, and to pay the cost thereof charged by the Vessel’s physician or other physician or medical personnel designated by the Carrier who in doing so is acting on behalf of the Passenger.
    4. All medicines and all medical or surgical services furnished by the Vessel’s physician, if any, or any other physician or medical personnel (all of whom are engaged by the Passenger as independent contractors) or ship’s officers, employees or agents of the Carrier, shall be and are accepted by and at the Passenger’s sole risk and expense, and the Carrier shall not be responsible for the quality, nature or consequence thereof.
    5. Neither the carrier, nor the Vessel’s physician, if any, has any obligation to examine any Passenger for any purpose prior to boarding or sailing.
    6. It is the Passenger’s obligation and responsibility to seek medical assistance from the qualified doctor onboard the Vessel as and when necessary during the cruise.
    7. The cruise ship’s doctor is not a specialist and the ship’s medical centre is not required to be and is not equipped to the same standards as a land-based hospital. The Vessel carries medical supplies and equipment as required by its flag state. Neither the Carrier nor the doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result.
    8. In the event of illness or accident, Passengers may have to be landed ashore by the Carrier and/or Master for medical treatment. The Carrier makes no representations regarding the quality of medical treatment at any port of call or at the place at which the Passenger is landed.
    9. Passengers are advised to ensure that their insurance covers medical treatment.
    10. The Carrier accepts no responsibility whatsoever in relation to medical facilities provided ashore.
    11. Medical facilities and standards vary from port to port and the Carrier makes no representations or warranties in relation to such standards ashore.
    13Payments by the Passenger and Extra Expenses

    Any and all payments for on board goods and or services shall be paid by the Passenger to Carrier in the currency of the United States of America or such other currency acceptable to Carrier. All charges for services and products provided on board the Vessel must be settled in cash or charged (via credit card acceptable to the Carrier) before the Passenger's final disembarkation from the Vessel. Any other expenses incurred by the Passenger or by Carrier on behalf of the Passenger shall be payable by the Passenger on demand. The Passenger shall be liable to and shall reimburse the Carrier for all damages to the vessel and its furnishings and any equipment or property of the Carrier caused directly or indirectly, in whole or in part, by any act or omission of the Passenger, whether accidental, willful or negligent. The Passenger shall further indemnify the Carrier and each and all of their agents or servants against all liability whatsoever arising from any personal injury, death or damage or loss whatsoever caused, directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of the Passenger.

    14Payments by the Passenger and Extra Expenses

    Passenger shall neither pay nor receive any general average contribution with respect to any property.

    15No Emotional Damages

    The Carrier shall not be liable to the passenger for damages for emotional distress, mental suffering/anguish or psychological injury of any kind under any circumstances, except when such damages are caused by the negligence of Carrier and resulted from the same passenger sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages are intentionally inflicted by the Carrier.

    16Notice of Claims and the Limits
    1. The Carrier shall be under no liability whatsoever in respect of any claim arising from an accident which was not reported by the Passenger to the Master whilst onboard the Vessel in accordance with the Conditions of Carriage or at all.(b) The Carrier shall not be liable for any claims whatsoever for personal injury, illness or death of the Passenger, unless full particulars in writing are given to the Carrier within 185 days after the date of the injury, event, illness or death giving rise to the claim. Claims for personal injury or illness sustained onboard the Vessel must include the medical report issued at the time of the personal injury, event or illness by the onboard physician or medical personnel. Claims for personal injury or illness sustained onboard the Vessel that do not have an accompanying medical report will not be maintainable. Suit to recover on any such claim shall not be maintainable unless filed within two years after the date of disembarkation in accordance with the Athens Convention and unless served on the Carrier within 120 days after filing.
    2. The Carrier shall not be liable for any claims whatsoever, other than for personal injury, illness or death of the passenger, unless full particulars in writing are given to the Carrier within 30 days after the Passenger is landed from the Vessel or in the case the Voyage is abandoned, within 30 days thereafter. Suit to recover on any claim whatsoever other than for personal injury, illness or death and or loss of and or damage to luggage shall not be maintainable unless filed within six months after the date the Passenger is landed from the Vessel or in the case the Voyage is abandoned, within six months thereafter, and unless served upon Carrier within 120 days after filing.
    3. The Carrier shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by the Carrier nor for any intentional or negligent acts of the Carrier’s employees committed while off duty or outside the course and scope of their employment.
    17Law and Jurisdiction

    ALL claims suits and litigation of any kind whether against the Carrier and or the Vessel in rem or otherwise shall be brought in Canada. These Conditions of Carriage shall be governed by the laws of Canada. Each party hereto irrevocably submits to the exclusive jurisdiction of the Federal Court of Canada, at Toronto, Canada in respect of any action, proceeding or litigation of any kind relating in any way to the passenger and or his luggage and or carriage on board the Vessel.

    18Interpretation

    Should any provision, or portion of any provision, of these Conditions of Carriage be contrary to or invalid by virtue of the law of any jurisdiction or be so held by a court of competent jurisdiction, such provision shall be deemed to be severed from this Ticket and of no force and effect and all remaining provisions herein shall continue to be in full force and effect. The headings of this Ticket are for convenience of reference only and shall not define or limit any of the terms or provisions hereof. Whenever the context so requires, references to the male gender shall include references to the female, and references to the singular shall include the plural and vice-versa.

    19Warranties/Consequential Damages Excluded

    All warranties including warranties of fitness for use and merchantability are expressly excluded from this ticket the Carrier shall under no circumstances be liable for any indirect, special or consequential damages of any kind whatsoever.

    20Written Notices

    Except as otherwise expressly provided in this Ticket, all written notices required by this Ticket must be mailed, postage prepaid, to G Adventures Inc., 19 Charlotte St., Toronto, Ontario, Canada M5V 2H5.

    21Entire Agreement

    The provisions of this ticket govern the entire relationship between the Passenger and the Carrier. The Passengers acceptance of this ticket constitutes the Passengers consent to these provisions. These provisions supersede any oral or written representations. Any change in these provisions must be in writing and signed by the President of the Carrierefinitions

    INCA TRAIL BOOKING POLICIES

    Inca Trail Booking Policies
    Inca Trail permit availability will be reflected on our website under individual trip departure dates.

    The rules and regulations controlling the Inca Trail and Machu Picchu are continually changing and it is important to be aware of the issues detailed in this document before embarking on your adventure to Peru.

    No more than 500 people per day are allowed to start the Inca Trail trek at km. 82. This number includes all support staff (ie. porters, cooks and guides) and is very tightly controlled. Once this limit of 500 people is reached, the Trail is effectively closed off for the day and no further bookings can be made. Reservations are not held on the Trail and all permits to trek must be bought as far as possible in advance with complete and correct passport information, to which no modifications can be made. Any attempts at modifications result in a loss of the permit and any money paid.
    Bookings made 65 days or more before the Inca Trail portion* of any G Adventures should proceed without any issue if we receive the following pieces of information:

    1. Full name (exactly as it appears on the passport)
    2. Date of Birth
    3. Nationality
    4. Passport Number
    5. Date of Passport Expiry - Must be valid for a least 6 months past the date of travel. Bookings between 64 and 31 days before the Inca Trail portion of any tour will be taken on a request basis.

    Important Note: The passport number and name that is submitted to G Adventures, at time of confirmation, will be used to purchase the Inca Trail permit. This passport number and name will be used to identify yourself as you enter the checkpoint at the start of the trail and throughout the hike. If this information does not match the information you have submitted at time of confirmation, then you will be denied admission to the Inca Trail.
    Please note that these rules and regulations are strictly enforced by the governing bodies of the Inca Trail in Peru and are out of the control of G Adventures, meaning no exceptions can be made.
    If you are denied access on the Inca Trail as a result of providing incorrect or invalid information, cost of accommodation and other services during this time will be the responsibility of the individual and not G Adventures.
    Should any requests made within 64 days before the Inca Trail portion* of any tour be denied, the following three alternatives will be offered:
    In the unlikely event that we are unable to secure permits, the following options will be offered:

    1. Hike the Lares Trek route through the Sacred Valley, a fascinating and challenging 3-day, 2-night trip ending in Aguas Calientes and Machu Picchu. This trek takes in much of the Inca's most sacred and important countryside and many monuments. All transportation, accommodation, guide services etc. will be included.
    2. pend two nights in Cuzco, travel by train for a night in Aguas Calientes, and join the hikers for the tour of Machu Picchu.
    3. Cancel or change the trip without penalty

    If changes to the current government policy affect our ability to provide access to the advertised itinerary including the Inca Trail, we will endeavor to provide clients with the best options and customer service available. Please also see clause 17 in our terms and conditions concerning our responsibilities.
    *When booking any trip involving the Inca Trail, please book as far in advance as possible in order to increase the possibility of securing space on the Trail during the peak periods of the year.

  • G ADVENTURES PRIVACY POLICY
    G ADVENTURES PRIVACY POLICY

    G Adventures and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review this Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to our Privacy Officer at: privacyofficer@gadventures.com. The Privacy Policy applies to G Adventures and its related parties:

    • G Adventures' global group of companies
    • Planeterra Foundation

    Which are collectively referred to as G Adventures throughout this document for ease of reading.

    We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and other similar legislation, as applicable in the countries and regions in which G Adventures operates. What is considered personal information and why would it be collected? G Adventures collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request. G Adventures, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, ISIC information, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.
    We may also collect personal information, including contact information, if you elect to enter a contest or sweepstakes with us, to subscribe to our newsletter, or to request a brochure, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
    G Adventures collects personal information from those individuals applying for employment or similar positions at G Adventures to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the position applied for. This information may include name, contact information, educational and employment background, criminal record information, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
    G Adventures collects personal information from agents and agencies to the extent required to allow agents to book G Adventures' trips, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and G Adventures. Such information may include name, employment relationship or employer information, work or business address, etc. If you are an agent travelling with G Adventures, G Adventures may collect the personal information noted above for other travelling passengers, as well as other employment or eligibility information. This information may be collected directly from you, or from your employer (where authorized).
    Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address. You may also be entitled, in certain circumstances where verification of your identity is not required, to deal with G Adventures using a pseudonym. Please ask G Adventures to advise if the personal information in question is required to complete your request.
    How is my personal information used or disclosed?
    G Adventures uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or G Adventures. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:

    • Understand your needs as a customer and determine eligibility for our products and services.
    • Inform you about our products and services, or those of our partners that we believe may be of interest to you.
    • Provide ongoing service and support, including resolution of any issues with the services or products you request from G Adventures.
    • To ensure the safety and security of our passengers and products.
    • Carry out internal accounting and administration of our business.
    • Comply with laws, regulations, immigrations requirements, and the like.

    G Adventures may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by G Adventures, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a flight from us, you will be deemed to have consented to your personal information being provided to the airline to enable your flight to be booked.

    G Adventures Policy

    G Adventures and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review this Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to our Privacy Officer at: privacyofficer@gadventures.com.

    The Privacy Policy applies to G Adventures and its related parties:

    • G Adventures' global group of companies
    • Planeterra Foundation

    Which are collectively referred to as G Adventures throughout this document for ease of reading.

    We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and other similar legislation, as applicable in the countries and regions in which G Adventures operates.

    What is considered personal information and why would it be collected?

    G Adventures, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, ISIC information, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested. We may also collect personal information, including contact information, if you elect to enter a contest or sweepstakes with us, to subscribe to our newsletter, or to request a brochure, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).

    G Adventures collects personal information from those individuals applying for employment or similar positions at G Adventures to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the position applied for. This information may include name, contact information, educational and employment background, criminal record information, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.

    G Adventures collects personal information from agents and agencies to the extent required to allow agents to book G Adventures' trips, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and G Adventures. Such information may include name, employment relationship or employer information, work or business address, etc. If you are an agent travelling with G Adventures, G Adventures may collect the personal information noted above for other travelling passengers, as well as other employment or eligibility information. This information may be collected directly from you, or from your employer (where authorized).
    Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address. You may also be entitled, in certain circumstances where verification of your identity is not required, to deal with G Adventures using a pseudonym. Please ask G Adventures to advise if the personal information in question is required to complete your request.

  • G Expeditions
    1ANTARCTICA CAMPING TERMS
    Camping in Antarctica
    1Your Camping Experience

    Your camping excursion will take place in one of the roughest and toughest environments in a remote part of the world. We cannot guarantee any location because our ability to do so very much depends on the weather and ice conditions, which can be changeable, and over which we have no control. The descriptions in the voyage brochure and preparation notes are made in the belief and with care that they are accurate, but due to the camping excursion being very much dependent on the natural environment, we cannot guarantee that it will take place as described. If we are unable to provide you with a full camping excursion due to medical emergency, weather and ice conditions, or any circumstance beyond our control, no refund of money paid will be made.

    2Equipment and Safety

    To take part in the camping excursion you must be appropriately dressed. Details of the recommended clothing are listed in our attached "Preparation Notes Camping in Antarctica". You are reminded that in the Polar Regions, the weather conditions can change rapidly, with little or no warning. It is therefore important that you are adequately dressed for the worst possible conditions.

    In the interests of your safety and comfort, and that of the other participants, it is very important that you must listen to, understand, and comply with all and any instructions given. Instructions will be given in English. If you do not understand any of the instructions, we reserve the right to refuse you participation based on safety concerns communicating during an emergency situation.

    3Your Health

    You must declare: (1) when you book this camping excursion and (2) immediately prior to starting your camping excursions, any pre-existing medical condition or illness, or poor state of health. You should, before starting your expedition, visit a doctor for a personal medical examination to ensure that you are fully able to participate in the camping excursion, and we shall assume that you have done so. If you are recovering from or had recently any major illness or surgery, then by participating in the camping excursion, you may be placing yourself and others at risk. If so, we would strongly advise you not to take part. Participants will be ashore for approximately 10-12 hours in potentially adverse weather conditions. In an emergency, medical treatment and availability may be delayed by weather, ice conditions beyond our control. There is always a risk that time onshore could be extended as a result of circumstances beyond our control, passengers must have the health stamina to handle such a situation. The expedition leader onboard may refuse to allow a passenger to participate in this excursion if there are evident health concerns.

    4Waiver

    As you will be camping in cold and icy conditions, there will be the constant risk of personal injury. You must accept that element of risk. You will be required to have medical and travel insurance and to sign a separate Liability Waiver Form expressly assuming the risks associated with the camping excursion and releasing G Adventures Inc., The Expedition Shipping Company Limited, (and all other related, affiliated, associated or otherwise connected corporations, partnerships, individuals and other entities and all of their respective officers, directors, employees, contractors, agents, successors and assigned, from all liability (including but not limited to injury, loss or death) and waiving all claims. You will not be permitted to participate in the kayaking program unless you execute this form. Camping is restricted to those persons 18 years of age and over.

    2Kayaking Terms and Conditions
    Sea Kayaking in the Polar Regions
    1Sea Kayaking in the Polar Regions

    The kayaking program will take place in one of the roughest and toughest environments in a remote part of the world. We cannot guarantee any location because our ability to do so depends on the weather and ice conditions, which can be changeable, and over which we have no control. The descriptions in the voyage brochure and preparation notes are made in the belief and with care that they are accurate, but due to the kayaking program being very much dependent on the natural environment, we cannot guarantee that it will take place as described. If we are unable to provide you with a full kayaking excursion due to medical emergency, weather and ice conditions, or any circumstance beyond our control, no refund of money paid will be made.

    2About You

    To take part in the kayaking program, previous kayaking experience is strongly recommended. We recommend, regardless of your experience, that before leaving for your expedition, you rent a kayak, or take kayaking lessons, for at least a minimum of three hours, so that you have some experience in using and getting both in and out of a kayak, and are familiar with an emergency wet exit, and will assume that you have done so. For the safety of yourself and the other kayakers, the kayak guide may for any reason refuse your participation in the kayaking program, or ask you to undertake a practical test. If we refuse you permission, we shall refund any money you paid to us for the kayaking program but shall not be otherwise liable. If not enough people have decided to share in the kayaking program, we reserve the right to cancel your kayaking program prior to your expedition and advise you accordingly. If we do cancel your kayaking program prior to your expedition, we will refund any monies received from you as payment towards this program, but shall not be otherwise liable.

    3 Equipment and Safety

    To take part in the kayaking program you must be appropriately dressed. Details of the recommended clothing are listed in our attached "Preparation Notes Sea-kayaking". You are reminded that in the Polar Regions, the weather conditions can change rapidly, with little or no warning. It is therefore important that you are adequately dressed for the worst possible conditions. We will provide you with kayak safety vests, a dry suit, and the other items mentioned in the preparation notes. Although we regularly maintain and check this equipment, before you start kayaking, you must carry out a safety check to ensure that all equipment used by you is in good condition and working order. You must confirm to the kayak guide that you have checked your equipment properly and that it is in good condition. We use Prijon Excursion Tandem Kayaks for our program, as with any sports equipment it may not fit you. For entering into the kayak and assuming a comfortable paddling position, the maximum hip width is 40 cm or 15.75 inches. We suggest that you take a horizontal measurement at the widest point of your hips to determine if you will be able to fit in the kayak. During your kayaking excursions, you will be accompanied by a kayak guide. In addition, there will be a Zodiac in constant communication with the group, which will assist for any safety or emergency reasons. For the safety of yourself and the other participants in the kayaking excursions, there will be a maximum number of 10 kayakers. We reserve the right for reasons of safety to restrict the number of people participating in our kayaking excursions at any one time. Please note that kayak options cannot be shared. In the interests of your safety and comfort, and that of the other participants, it is very important that you must listen to, understand, and comply with all and any instructions given. Instructions will be given in English. It is your responsibility to ensure that you have knowledge of the English language, so that you are fully able to understand instructions given in English. If you do not understand any of the instructions, we reserve the right to refuse you participation based on safety concerns communicating during an emergency situation.

    4 Your Health

    You must declare: (1) when you book this kayaking program and (2) immediately prior to starting your kayaking excursions, any pre-existing medical condition or illness, or poor state of health. You should, before starting your expedition, visit a doctor for a personal medical examination to ensure that you are fully able to participate in the kayaking program, and we shall assume that you have done so. If you are recovering from any breathing illness or the effects of alcohol and/or drug consumption or have recently had any major illness or surgery, then by participating in the kayaking program, you may be placing yourself and others at risk. If so, we would strongly advise you not to take part.

    5 Waiver

    As you will be sea-kayaking in cold and icy conditions, there will be the constant risk of personal injury. You must accept that element of risk. You will be required to have medical and travel insurance and to sign a separate Liability Waiver Form Release while onboard expressly assuming the risks associated with the kayaking program and releases G.A.P. Adventures Inc., The Expedition Shipping Company Limited, (and all other related, affiliated, associated or otherwise connected corporations, partnerships, individuals and other entities and all of their respective officers, directors, employees, contractors, agents, successors and assigned, from all liability (including but not limited to injury, loss or death) and waiving all claims. You will not be permitted to participate in the kayaking program unless you execute this form. Kayaking is restricted to those persons age 18 years and over

    6 Kayaking Terms and Conditions

    Click Here

    7 Kayaking Preparation

    Click Here

    8 Camping Waiver

    Click Here

    9 Kayaking Waiver

    Click Here

Contact Us

ArrivalGuides:
Toll Free: +1-888-678-5232
Outside Canada or USA: +1-647-494-8717

ArrivalGuides Travel Club:
Toll Free: +1-800-799-4451
Outside Canada or USA: +1-647-799-0250